Bvlgari PCM Coordinator
About Bvlgari
Bulgari is an Italian haute-joaillerie and luxury maison renowned for its high jewelry, watches and fine craftsmanship. Now operating within the LVMH group, the brand combines Roman-inspired creativity with global retail and hospitality operations, serving an international UHNW clientele across boutiques and events.
Bulgari seeks a PCM Coordinator in New York to support High Jewelry VIP clients, events, travel and global logistics.
Role & Responsibilities
- Provide end-to-end operational support for High Jewelry client requests from inquiry through delivery, ensuring product accuracy and flawless client experience.
- Manage payments, goods-received confirmation, invoicing, urgent payment processing and accurate in-store ringing.
- Coordinate store transfers, international shipments, logistics timelines and oversee repairs and after-sales follow-up.
- Book and manage complex domestic and international travel and itineraries for VIP clients, including event RSVPs, bios and dietary requirements.
- Support logistics and on-site execution for High Jewelry events; perform post-event follow-up and reporting.
- Develop and tailor client-facing lookbooks and personalized presentations in collaboration with the High End product team.
- Maintain and organize digital client files, pipelines and KPI/sales trackers; manage gifting inventory and calendars for birthdays, anniversaries and special occasions.
- Anticipate and escalate potential issues, exercising discretion and emotional intelligence in all client interactions.
- Liaise across functions — High End, High End Watches, Alta Gamma, CRM, Events, Merchandising, BOH, Logistics, After Sales and Boutiques — to drive timelines and operational resolutions.
Qualifications
- Minimum 3 years supporting executives or client-facing teams within luxury retail, hospitality, fashion or High Jewelry.
- Demonstrated experience engaging with Ultra High Net Worth (UHNW) clients with impeccable discretion and service.
- Exceptional written and verbal communication skills; high emotional intelligence and cultural sensitivity.
- Proven organizational discipline with strong follow-through, problem-solving and the ability to manage competing priorities under pressure.
- Available and willing to work evenings and weekends for client events and activations.
Skills
Experience
At least 3 years of progressive experience supporting executives or client-facing teams in luxury retail, hospitality, fashion or High Jewelry, with demonstrated exposure to VIP/UHNW client service, event logistics and cross-functional coordination.
Education
Bachelor’s degree preferred in business, hospitality, communications, or a related discipline.
Workplace
The successful candidate will be located in New York, New York, USA.
Culture
Bulgari blends Italian heritage and high-jewelry savoir‑faire with rigorous luxury service standards. As part of LVMH, the environment is client-centric, collaborative and fast-paced, rewarding discretion, initiative and meticulous operational execution.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bvlgari, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «VIP Client Coordinator — High Jewelry», «Private Client Management Coordinator», «High Jewelry Client Liaison», «Client Relations Coordinator — High Jewelry», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.