Bvlgari PCM Coordinator

About Bvlgari

Bulgari is a globally recognised Italian haute joaillerie and watchmaking maison, renowned for bold design, exceptional craftsmanship and service to an ultra-high-net-worth clientele. As part of the LVMH group, the brand operates across boutiques, ateliers and corporate teams worldwide, offering a fast-paced luxury environment that blends heritage artisanship with modern global retail operations.

Role & Responsibilities

• Provide end-to-end operational support for High Jewelry client requests, from initial inquiry through delivery and after‑sales follow-up.
• Manage payment processing, GR confirmation, accurate product checks, invoicing and urgent payments to ensure flawless store-level transactions.
• Coordinate store transfers, shipments, logistics timelines and oversee repairs with internal and external partners.
• Plan and execute logistics for High Jewelry events, provide on-site event support, and manage post-event follow-up.
• Book and manage domestic and international VIP travel itineraries, including visas, RSVPs, bios, dietary requirements and bespoke travel arrangements.
• Prepare personalised client assortments, lookbooks and presentations; collaborate with High End product teams on client-facing materials.
• Maintain digital client files and pipelines; create and manage KPI, sales progress and deadline trackers.
• Oversee inventory of gifting items and manage high-level client gifting (birthdays, anniversaries, holidays, special occasions).
• Anticipate issues and sensitivities proactively, escalate appropriately, and own operational tasks to allow PCMs to focus on client engagement.
• Liaise cross-functionally with High End, High End Watches, Alta Gamma, CRM, Events, Merchandising, BOH, Logistics, After Sales, Boutiques and corporate partners to accelerate action and resolve timeline stalls.

Qualifications

• Minimum 3 years supporting executives or senior client-facing teams within luxury, retail, hospitality, fashion or fine jewellery.
• Exceptional written and verbal communication with impeccable discretion when handling UHNW client interactions.
• Highly organised, calm under pressure, with exemplary attention to detail and strong follow-through.
• High emotional intelligence, proactive mindset and demonstrated problem‑solving skills.
• Proficiency in Excel, PowerPoint and Google Suite; comfortable using CRM systems for client outreach and tracking.
• Willingness and availability to support evening and weekend events as required.

Skills

Experience

Minimum 3 years supporting executives or senior client teams in luxury retail, hospitality, fashion or High Jewelry, with direct exposure to VIP/UHNW client service and event operations.

Education

Bachelor's degree preferred; equivalent professional experience in luxury retail, hospitality or executive support will be considered.

Workplace

Culture

The workplace is highly client-centric and collaborative, operating at the intersection of artisan heritage and global luxury retail. Teams are fast-paced, discreet and cross-functional, valuing operational excellence, refined hospitality and attention to bespoke client needs.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.