Bvlgari Luxury Sales Advisor
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Jun 4, 2026
About Bvlgari
Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.
Bulgari hiring Senior Client Advisor in London at Selfridges boutique. Full-time luxury retail role specializing in jewelry and watches.
Role & Responsibilities
- Deliver exceptional selling experiences to all clients and prospects entering the boutique, regardless of their needs—browsing, purchase, care, or complaints—while maintaining brand-aligned service standards
- Maintain accurate client information in the company CRM system and execute personalized 1-to-1 CRM initiatives according to established guidelines
- Address complex client complaints with diplomatic professionalism, offering resolution strategies that uphold brand reputation while satisfying client concerns
- Serve as a proactive liaison between clients and local or central service departments
- Achieve and exceed individual sales targets while contributing to overall store KPIs
- Demonstrate comprehensive knowledge of all company policies, procedures, and trainings to provide flawless experiences and personalized advice
- Adhere strictly to all company policies regarding discounts, security measures, fiscal responsibilities, and legal regulations during sales transactions
Qualifications
- Minimum 5 years of experience in luxury retail sales or high-end client advisory
- Demonstrated expertise in jewelry and watches product knowledge
- Proven ability to meet and exceed sales targets in a luxury environment
- Fluent English language skills
- Strong proficiency with CRM systems and point-of-sale technology
- Exceptional interpersonal and client relationship-building capabilities
Skills
Experience
Minimum 5 years of progressive experience in luxury retail sales, client advisory, or boutique management, preferably within the jewelry, watches, or high-end accessories sector. Demonstrated track record of exceeding sales targets and building long-term client relationships in a luxury retail environment.
Education
Secondary education required; further qualifications in luxury retail management or hospitality preferred.
Workplace
This position is based in London, England, UK.
Culture
Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bvlgari, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Client Advisor», «Senior Jewellery Consultant», «Premium Client Relations Specialist», «Boutique Sales Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.