Bvlgari Local Sales Trainer

About Bvlgari

Bvlgari is an Italian maison renowned for high jewellery, watches, perfumes, accessories and luxury hospitality. Operating internationally, the brand combines Roman heritage and artisanal craftsmanship with contemporary creativity. Bvlgari is part of the LVMH group and offers a global, brand-led environment focused on product excellence, client experience and cross-category retail operations.

Role & Responsibilities

• Coordinate and deploy product, sales technique and brand training across retail teams for France and Monaco, ensuring consistent execution in stores.
• Own core training curricula that underpin the client experience and foster a unified team culture of excellence.
• Collaborate closely with the Training Manager and boutique Directors to monitor customer-experience KPIs, analyse results and implement corrective training action plans to lift performance.
• Drive engagement and adoption of digital learning: promote corporate applications, ensure active participation and share best practices across teams.
• Deliver onboarding and induction programs for new hires and run regular face-to-face and digital training sessions.
• Manage e-learning completion, administer the associated learning platform and produce regular progress and engagement reports.
• Develop and energise product ambassador communities to act as peer trainers and local learning relays.
• Support Retail in designing training action plans based on sales-performance analysis and Voice of the Client insights.
• Act as a change agent to embed hospitality and client-experience initiatives and maintain the Selling Experience program.
• Unify teams around a culture of service excellence and continuous development.

Qualifications

• Minimum 5 years' proven experience in retail training or learning & development within the luxury sector.
• Demonstrable ability to design, deliver and evaluate training modules focused on client experience and team culture.
• Strong analytical capability to interpret customer-experience KPIs and convert insights into pragmatic training plans.
• Excellent facilitation and communication skills with proven ability to influence boutique leadership and frontline teams.
• High digital literacy with experience managing e-learning platforms and encouraging adoption of corporate applications.
• Autonomous, organised and able to manage multiple training projects across a geographic zone.
• French native or equivalent; excellent spoken and written English. Knowledge of Italian is a plus.

Skills

Experience

Minimum five years of demonstrable experience in retail training or learning & development roles within the luxury retail sector, with responsibility for deployment across multiple stores or a geographic zone.

Education

Bachelor's degree or equivalent in business, HR, hospitality, education or a related field; professional certification in learning & development or adult education preferred.

Workplace

Culture

Bvlgari blends Italian craftsmanship and Roman-inspired creativity within a global luxury environment that prizes product excellence and refined hospitality. The maison fosters high standards, collaborative cross‑functional work and continuous development. Bvlgari also emphasises diversity and inclusion, maintaining an equitable recruitment process.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.