Bvlgari High-End Private Client Relationship Manager

About Bvlgari

Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.

Bulgari seeks an experienced High-End Private Client Relationship Manager fluent in Mandarin to lead client portfolio development and drive luxury sales across the UAE. The role combines strategic relationship management of ultra-high-net-worth individuals with high-end sales execution, requiring a sophisticated approach to clienteling, networking, and seamless post-sale service delivery.

Role & Responsibilities

• Act as Brand Ambassador embodying Bulgari's heritage and vision, cultivating desire through exceptional presentation and ethical engagement with UHNW clients
• Develop and manage a curated portfolio of top-tier clients through data-driven analysis in partnership with regional leadership and client development teams
• Build trust-based, long-term relationships with elite clientele, delivering exclusive, personalized experiences across the customer lifecycle
• Drive client retention and engagement through proactive relationship nurturing and strategic expansion of high-potential prospects
• Scout, network, and identify new UHNW prospects, converting them into long-term brand advocates through consultative networking
• Leverage CRM tools to maintain comprehensive 360° client profiles and ensure qualitative data sharing across organizational touchpoints
• Maximize brand engagement through retail stores, private events, pop-ups, and exclusive third-party venues to enhance prospect engagement
• Coordinate cross-functional initiatives with corporate, subsidiary, and store stakeholders to develop and execute strategic client engagement programs
• Lead the entire high-end sales journey—from curated invitation and storytelling to negotiation, deal closure, and seamless logistics
• Anticipate client needs and mobilize internal teams to ensure exceptional pre-sale, sale, and post-sale experiences
• Maintain post-purchase excitement by overseeing logistics, customs coordination, and administrative follow-ups with precision
• Leverage digital touchpoints including live streaming, remote sales capabilities, and augmented reality to enhance client experiences
• Provide strategic feedback on product assortment, sales tools, processes, and client experience improvements
• Share best practices to refine high-end sales strategies and elevate overall clienteling excellence

Qualifications

• Minimum 10 years of demonstrated experience in luxury clienteling or high-end private client management
• Fluent in Mandarin Chinese with business-level English proficiency required
• Proven expertise in managing UHNW (ultra-high-net-worth) client portfolios and driving complex, high-value transactions
• Advanced proficiency with CRM platforms and digital sales enablement tools
• Strong business acumen with a track record of revenue generation and client lifetime value maximization
• Exceptional social intelligence, etiquette, and ability to engage seamlessly with high-net-worth individuals
• Demonstrated networking capability and strategic prospecting acumen
• Expertise in omnichannel engagement and luxury brand positioning

Skills

Experience

Minimum 10 years of professional experience in luxury private client relationship management, high-end sales, or clienteling within the watches, jewelry, fashion, or cognate luxury sectors. Demonstrated success building and managing UHNW client portfolios, executing complex transactions, and driving measurable revenue growth.

Education

Bachelor's degree in business, hospitality, international relations, or a cognate field preferred. Equivalent professional experience in luxury clienteling may substitute formal education.

Workplace

Culture

Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.