Bvlgari E‑Commerce Specialist

About %s

Bulgari (BVLGARI) is an Italian maison renowned for haute jewelry, watches and luxury accessories. Part of the LVMH Group, Bulgari combines Italian craftsmanship and audacious design with international distribution across boutiques and digital channels. As an employer it offers global career paths across product, retail and digital functions within a heritage-driven, design-led organisation.

Role & Responsibilities

• Lead day‑to‑day ecommerce operations for Singapore and Australia, ensuring flawless online customer experience and business continuity for edge‑case events.
• Monitor b.com NPS and customer feedback, escalate systemic issues and propose process improvements to enhance CX and operational KPIs.
• Plan and execute onsite merchandising and content updates: promotional banners, homepage briefs, category page merchandising and super‑navigation localization.
• Support planning and rollout of online events (product launches, pre‑orders) including UAT, QA testing and launch coordination with global teams.
• Perform ongoing site testing and audits to detect and resolve bugs, errors and UX regressions in partnership with technical and HQ teams.
• Coordinate with Marketing and external agencies on SEO and SEM strategy, reviewing copy and implementing optimizations to balance brand equity and performance.
• Pull and maintain regular ecommerce reports and dashboards to inform category priorities, sell‑through trends and fortnightly on‑site optimization.
• Act as regional backup for Australia when required and undertake ad‑hoc tasks requested by local, regional or central stakeholders.

Qualifications

• Minimum 3 years professional experience in ecommerce, digital operations or related roles; experience in FMCG or pure‑play ecommerce advantageous.
• Proven stakeholder management skills with cross‑functional and international teams (local, regional, global).
• Strong analytical aptitude and comfort working with quantitative reports to derive operational recommendations.
• Excellent attention to detail and a methodical approach to QA, UAT and site testing.
• Ability to prioritise competing demands, adapt to ambiguity and drive initiatives to completion in a fast‑paced environment.

Skills

Experience

Minimum three years in ecommerce or digital operations, ideally within FMCG, ecommerce or luxury retail environments; prior exposure to regional or cross‑border ecommerce operations is preferred.

Education

Bachelor's degree in business, marketing, e‑commerce, communications or a related field preferred.

Workplace

Culture

Bulgari cultivates a culture that blends Italian creativity with a results‑driven luxury mindset. The workplace emphasises craftsmanship, aesthetic excellence and collaboration across global teams, while promoting inclusion and respect for individual contribution.

About %s

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.