Bvlgari Digital Client Assistant
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Apr 23, 2026
About Bvlgari
Bulgari (BVLGARI) is an Italian maison renowned for high‑jewelry, watches and luxury accessories, operating a global network of boutiques and digital channels. As part of a major luxury group, the brand combines Roman heritage and Italian craftsmanship with multi‑channel retailing and a strong focus on elevated client experiences.
Bulgari — Digital Client Assistant in São Paulo (hybrid). Manage Brazil e‑commerce customer journey, drive online sales and deliver exceptional digital client service.
Role & Responsibilities
- Manage the end‑to‑end e‑commerce customer journey for Brazil across WhatsApp, email, chat, phone and social media, acting as a digital brand ambassador.
- Achieve monthly sales and KPI targets by qualifying leads, converting conversations into sales and executing targeted cross‑sell/upsell opportunities.
- Implement CRM campaigns and central strategies (O2O, DEMs, personalized messaging) to drive client acquisition and retention.
- Maintain and optimise portfolio data in Salesforce Lightning Cloud, ensuring product, pricing and inventory information is accurate and up to date.
- Coordinate with Omni‑Channel Fulfillment Specialist to confirm order processing, invoicing, shipping and delivery; cover fulfillment duties when required.
- Resolve operational, logistics and system issues end‑to‑end, liaising with internal teams and external suppliers to deliver timely solutions.
- Monitor e‑commerce stock levels and packaging requirements; perform daily sales and inventory reconciliations and close sales logs.
- Provide post‑sale follow up to ensure client satisfaction and manage escalations with professionalism and effective de‑escalation techniques.
Qualifications
- Minimum 3 years' experience in retail, customer service or hospitality with demonstrated client‑facing sales results.
- Conversational English required; additional languages an advantage.
- Proven competency with digital communication channels and CRM platforms; experience with Salesforce Lightning Cloud preferred.
- Strong knowledge of compliance and risk controls including data privacy, consent management and address verification prior to shipment.
- Excellent written and verbal communication tailored by channel (chat, email, phone/video) and resilience under escalations.
- High attention to detail for inventory, pricing and order accuracy; ability to manage multiple tasks and changing priorities.
Skills
Experience
Minimum 3 years of professional experience in retail, customer service or hospitality, with demonstrable sales and clienteling outcomes.
Workplace
The role is situated in Sao Paulo, São Paulo, Brazil.
Culture
Bulgari fosters a culture of craftsmanship, refinement and client obsession, where service excellence is paramount. The workplace values collaborative, multilingual talent who combine luxury product knowledge with digital fluency to create memorable client experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bvlgari, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «E‑Commerce Client Advisor», «Digital Sales Advisor», «Online Client Specialist», «Omnichannel Client Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.