Bvlgari Digital Client Advisor

About Bvlgari

Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.

Role & Responsibilities

• Own Bvlgari’s mini-program live-streaming and remote-presentation channel.
• Develop high-value client engagement and relationship strategies across online and offline touchpoints.
• Build personalized, luxurious client relationships through ongoing, tailored interactions.
• Ensure responsive service throughout product discovery and the order journey.
• Create exclusive offline experiences, including exhibitions, client gatherings and activations, to deepen client loyalty.
• Maintain an authentic, client-centric presence across key digital and private platforms to enhance brand desirability and community engagement.
• Lead live sessions and remote presentations, tailoring content and delivery to different client profiles.
• Equip internal teams and remote clients with premium live-streaming capabilities, bringing offline event narratives into digital experiences.
• Define and continuously refine operational frameworks to ensure consistency and quality.
• Improve performance through post-session analysis of audience engagement, interaction and conversion.
• Direct high-quality product content capture and systematic asset management for future use across channels.

Qualifications

• Bachelor’s degree or above.
• Fluent in English and Chinese.
• Experience in luxury retail, e-commerce, client experience or live streaming; jewelry or watch category experience is preferred.
• Proven track record managing high-value client relationships and exclusive offline and online events.
• Strong cross-functional coordination across e-Merchandising, Content, IT, Customer Service and other relevant teams.
• Entrepreneurial spirit and ability to take ownership of a 360-degree role spanning client management, live streaming and content.
• Strong communication and interpersonal skills.
• Strong integrity.
• Critical and creative mindset.
• Flexibility to support evening or weekend live events and travel for offline activations.

Skills

Education

Bachelor’s degree or above.

Culture

Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.