Bvlgari Deputy Store Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Jul 9, 2026
About Bvlgari
Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.
Bulgari Deputy Store Manager (Vienna) | Luxury Jewelry Retail Leadership Role | Full-Time Position
Role & Responsibilities
- Act as Senior Client Advisor to customers and sales team, ensuring sales closures and customer satisfaction
- Maximize store business potential and sales revenue by department in alignment with corporate strategy
- Mentor, motivate, and retain store employees while strengthening teamwork and collaboration
- Support staff development initiatives in response to business requirements
- Contribute to achieving store sales targets and departmental goals
- Prepare business reports for management review
- Track mystery shopping results and develop corrective action plans
- Address customer complaints and disputes to ensure satisfaction and brand reputation
- Cultivate effective and lasting relationships with new and existing high-value clients
- Oversee store maintenance, safety standards, and adherence to product assortment and visual merchandising guidelines
- Manage inventory efficiently and effectively according to KPIs
- Supervise after-sales service delivery to ensure premium standards
- Ensure correct application of corporate policies and procedures
- Organize and implement staff rotations, shifts, and holiday scheduling
- Coach and support the sales team to deliver unique, memorable customer experiences
Qualifications
- Demonstrated experience leading retail teams in luxury environments
- Proficiency in luxury business operations, store processes, and CRM techniques and tools
- Strong sales, management, and organizational skills with high results orientation
- Excellent communication abilities and collaborative team player mentality
- Talent for coaching, mentoring, and developing team members
- Fluency in German and English; additional languages advantageous
Skills
Experience
Minimum 5 years of experience in luxury retail management or equivalent senior client advisory roles within high-end jewelry, watches, or comparable luxury sectors.
Education
Not specified; secondary education assumed as minimum.
Workplace
This position is based in Vienna, Vienna, Austria.
Benefits
Performance-based compensation system; corporate benefits including voucher codes; employee discounts and access to employee online boutiques; Pluxee prepaid card; training and development opportunities within LVMH; central location with excellent public transportation access.
Culture
Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bvlgari, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Client Advisor», «Store Operations Manager», «Assistant Store Director», «Luxury Retail Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.