Bvlgari Deputy Store Manager

About Bvlgari

Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.

Role & Responsibilities

• Manage entire boutique team, client interactions, and business operations to achieve sales objectives and store KPIs
• Spend majority of time on shop floor coaching sales team and engaging with clients to deliver unique, memorable experiences
• Lead by example and accompany team member development to ensure strong accountability and structured coaching moments
• Define and implement action plans based on mystery shopping and Voice of the Client feedback
• Conduct competitive analysis and maintain knowledge of key retail landscape initiatives in the local luxury market
• Partner with Sales Training to identify developmental needs and translate them into SMART action plans
• Proactively recruit new customers and organize events to generate business opportunities
• Nurture long-term client relationships through in-store and outside activities, implementing client database initiatives per marketing guidelines
• Partner with regional CRM teams to review and implement dedicated action plans for client retention and growth
• Ensure maintenance of store environment, product assortment, visual merchandising standards, and post-sale service excellence
• Manage store stock efficiently according to KPIs and propose corrective actions as needed
• Guarantee application of company norms, procedures, and discount policies
• Champion omnichannel initiatives and foster digital transformation adoption across the store team
• Address client concerns and disputes to restore satisfaction
• Demonstrate profound knowledge of local market, brand locations, events, and marketing activities

Qualifications

• Minimum 5 years of retail or luxury retail management experience
• Proven track record in leading boutique or store operations
• Strong knowledge of luxury brand positioning and high-end retail practices
• Demonstrated ability to build and maintain relationships with internal and external stakeholders
• Experience in coaching and developing retail teams
• Knowledge of digital retail processes and omnichannel strategies
• Proven sales management and business acumen in luxury sector

Skills

Experience

Minimum 5 years of progressive retail or boutique management experience in the luxury sector, with demonstrated success in leading sales teams, driving business performance, and delivering exceptional client experiences.

Education

Secondary education required; further qualification in retail management, business administration, or hospitality management preferred.

Workplace

Culture

Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.