Bvlgari Deputy Store Manager

About Bvlgari

Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.

Role & Responsibilities

• Manage the entire boutique team, client and business operations to achieve sales objectives and store/service KPIs, spending majority of time on the shop floor with sales teams and clients
• Lead by example and accompany the development of team members through structured coaching, feedback and mentoring both on-site and in monthly one-to-one meetings
• Adopt a coaching posture with the sales team on delivering unique shopping experiences including customer focus, storytelling, extraordinary service, and selling skills
• Ensure the store maintains excellent visual merchandising, product assortment standards, and uniform and grooming standards
• Manage store inventory efficiently according to KPIs and propose corrective actions as needed
• Develop action plans based on mystery shopping and Voice of the Client results and ensure implementation
• Proactively recruit new customers, promote and create events to generate business opportunities
• Actively participate in social events and cultivate long-term client relationship building through in-store and external activities
• Partner with regional CRM teams to implement dedicated action plans for client retention, growth and amplification
• Address client concerns and complaints, ensuring client satisfaction is restored
• Guarantee correct application of company norms, procedures and discount policies
• Monitor competitor activity and stay informed on key retail landscape developments within the local luxury market
• Sponsor full store engagement on omnichannel initiatives and drive mindset change in-store
• Maintain profound knowledge of brand locations, events and marketing activities within the local environment
• Actively participate in the development of the organization and business in the region by building trust-based relationships with internal and external stakeholders

Qualifications

• Saudi national (required)
• Minimum 5 years of retail management experience in luxury sector
• Proven experience managing boutique teams and achieving sales targets
• Knowledge of store procedures, processes and digital systems
• Understanding of luxury business positioning and client expectation management
• Demonstrated business acumen and proactive engagement
• Strong coaching and mentoring capabilities
• Commitment to delivering excellence and integrity

Skills

Experience

Minimum 5 years of management experience in luxury retail, with demonstrated success in team leadership, sales performance and client relationship management in a boutique or high-end retail environment.

Education

Secondary education required; tertiary qualification in business management, retail or hospitality preferred.

Workplace

Culture

Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.