Bvlgari Deputy Store Manager

About Bvlgari

Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.

Role & Responsibilities

• Support the Store Manager in developing and implementing store-specific strategies aligned with overarching business vision and objectives
• Contribute to the analysis and elaboration of sales figures, KPIs, and objectives
• Support execution of action plans based on market calendar and merchandising guidelines
• Monitor competitive landscape and market trends to identify growth opportunities
• Develop relationships with other Store Managers to optimize business and client experience
• Implement clienteling strategies to gather client feedback and establish long-term loyalty
• Ensure consistent, personalized, and memorable client experience across all interactions
• Oversee day-to-day store operations and ensure smooth floor management
• Implement and enforce company policies and procedures to maintain brand consistency
• Maintain a well-organized, clean, and visually appealing store environment
• Build, lead, and develop a high-performing store team
• Provide coaching, training, and performance management support to enhance team growth
• Actively present on the floor to develop team capabilities and ensure operational delivery
• Drive sales performance and profitability by achieving store targets and optimizing layout
• Monitor and control store expenses to ensure budget adherence and maximize profitability
• Assume full responsibility for store operations during Store Manager absence

Qualifications

• Minimum 10 years of experience in retail and store operations
• At least 5–8 years of experience in store/retail operations and management, with at least 3 years in a relevant senior role
• Proven track record in store management and business development with measurable success in managing retail business and expanding client base
• Knowledge of luxury business practices and clienteling
• Proficiency in CRM techniques and tools
• Proficiency in store operation applications
• Strong negotiation skills
• Sound business acumen and decision-making capability
• High sense of integrity and ethical conduct

Skills

Experience

Minimum 10 years of retail and store operations experience. At least 5–8 years in store/retail operations and management, with at least 3 years in a relevant senior or management position. Proven track record of success in store management, business development, client base expansion, and achieving commercial targets within luxury retail environments.

Workplace

Culture

Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.