Bvlgari Deputy Store Manager
About Bvlgari
Bulgari, a prestigious name in the luxury jewelry and watch industry, is part of the renowned LVMH Group, a leader in luxury goods. The brand is celebrated for its exquisite craftsmanship and innovative designs, offering a dynamic and enriching work environment for those passionate about luxury retail.
Join Bulgari in Guangzhou as a Deputy Store Manager, leading a team in luxury retail operations. Ideal candidates will have over five years of experience in the luxury sector and strong leadership skills.
Role & Responsibilities
- Lead the team of client advisors to ensure sales completion, customer satisfaction, and relationship development.
- Support the store manager in achieving sales targets through regular guidance to the sales team on delivering exceptional customer service.
- Manage a product category, assisting in leading the sales team to achieve sales goals, and oversee product inventory and management.
- Handle personal sales targets based on store conditions and sales volume.
- Maximize opportunities to support the sales team in providing unique and memorable shopping experiences for customers.
- Address and resolve customer complaints and incidents.
- Directly manage a team of approximately six members, responsible for sales performance, KPI achievements, and individual performance.
- Support the store manager in training and coaching all store employees, providing feedback to enhance sales and operational skills.
- Maintain the store in the absence of the store manager, ensuring a safe and well-functioning environment, and adherence to product categorization and visual merchandising guidelines.
- Assist the store manager in supervising display and store maintenance tasks.
- Ensure the store maintains high standards of cleanliness and orderliness, presenting the brand image consistently.
- Perform any other assigned duties.
Qualifications
- Associate or Bachelor's degree or higher
- Fluent in Mandarin with strong English communication skills
- Over five years of experience in luxury sales and retail operations, with at least two years in team management
- Extensive knowledge of the luxury industry, with preference for experience in jewelry and watches
Skills
Experience
A minimum of five years in luxury sales and retail operations, with at least two years in a team management role.
Education
Associate or Bachelor's degree or higher
Workplace
The successful candidate will be located in Guangzhou, Guangdong, China.
Benefits
The position offers a comprehensive benefits package, including opportunities for career advancement within the prestigious LVMH Group.
Culture
Bulgari fosters a culture of excellence and innovation, encouraging employees to develop their skills and grow within the company. The work environment is dynamic and collaborative, with a strong emphasis on delivering exceptional customer experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.