Bvlgari Deputy Store Manager

About Bvlgari

Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.

Role & Responsibilities

• Drive personal and team sales targets whilst supporting collective store and market goals
• Develop and execute proactive client engagement strategies both within and outside the boutique
• Coach and train sales staff on customer service, product knowledge, grooming, visual merchandising, and after-sales service
• Organise store rotations, shifts, and holiday schedules in coordination with team requirements
• Lead inventory management activities in liaison with support function teams
• Monitor and optimise store operations to ensure adherence to brand standards and retail excellence
• Supervise AFFS performance and coordinate daily customer service operations
• Analyse retail data including revenues, expenses, and competitive trends to inform action plans
• Conduct daily team briefings and monitor key performance indicators
• Foster strong client relationships through clienteling activities and mystery shopping feedback implementation
• Ensure company policies and brand guidelines are consistently embodied and enforced across the boutique
• Address client concerns and complaints with professionalism to restore satisfaction

Qualifications

• Minimum 3–5 years of proven management experience in a luxury retail environment
• Demonstrated track record of successfully achieving personal and collective sales targets
• Proven expertise in team coaching and sales staff development
• Strong knowledge of CRM techniques and store operation applications
• Established ability to manage client relationships proactively and professionally
• Familiarity with retail procedures, inventory management, and store operations
• Proficiency in analysing and interpreting retail data and KPIs

Skills

Experience

Minimum 5 years in retail management or a similar leadership position within the luxury sector, with documented success in driving sales targets and managing sales teams. Candidates should demonstrate a proven ability to build and maintain high-value client relationships both within and outside the boutique environment.

Workplace

Culture

Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.