Bvlgari Deputy Store Manager

About Bvlgari

Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.

Role & Responsibilities

• Assists the Boutique Manager in developing and optimizing boutique performance and profitability through business development, team motivation, operational excellence and clienteling.
• Represents the Maison inside and outside the boutique and embodies the BVLGARI credo.
• Makes operational decisions independently when the Store Manager is absent.
• Drives personal sales targets and proactively sells inside and outside the boutique.
• Maintains knowledge of and curiosity about the market and competition.
• Supports identification of stock opportunities and trends and develops action plans.
• At the Store Manager’s request, supports the preparation of reports, analysis and interpretation of retail data, including revenue, expenses and competition.
• Under the Store Manager’s supervision, coaches and trains team members on the sales floor in customer service, product knowledge, after-sales service, grooming and visual merchandising.
• Addresses team complaints, objections and requests concerning discounts and products confidently and positively.
• Tracks and monitors team KPIs, including CRM, sales and daily KPIs.
• Plans daily huddles and identifies team training needs.
• Manages the induction plan with support from the Training and HR departments; accompanies new joiners on the floor as a buddy or assigns a buddy when needed.
• Prepares staff rotas and manages annual leave with the Store Manager to ensure optimum store coverage.
• Leads and organizes inventories in liaison with support teams, including logistics and finance.
• Ensures retail standards and coordinates store maintenance with Retail Operations and suppliers.
• Supervises AFSS performance, identifies opportunities and proposes business-oriented, client-centric alternatives.
• Coordinates daily customer-service operations, including sales processes, orders and payments.
• Follows up with the sales administrator to ensure deadlines and payments are met.
• Coordinates with the mall regarding mall police permits.
• Ensures employees comply with company policies and guidelines, including store essentials and the LVMH Code of Conduct.
• Models excellence in the selling ceremony, client communication, upselling and cross-selling.
• Develops original solutions to elevate the client experience and establish direct, strong business relationships.
• Shares and gathers ideas for clienteling activities.

Skills

Experience

Minimum 10 years

Culture

Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.