Bvlgari Customer Service Representative (German-speaking)
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- May 17, 2026
About Bvlgari
Bulgari is an established luxury house specialising in high jewellery, watches, fragrances and accessories and is part of the LVMH group. The brand operates a global retail network and integrated distribution channels while maintaining a culture oriented around craftsmanship, refined client service and product excellence. Bulgari also runs a significant logistics and supply‑chain hub in Dublin that supports its worldwide operations.
Bulgari — Customer Service Representative (German-speaking) in Dublin. Full‑time, hybrid B2C role focused on luxury client care, sales and CRM.
Role & Responsibilities
- Deliver premium, personalised B2C service across inbound and outbound channels (telephone, email, live chat, WhatsApp and social media) to preserve and grow client relationships.
- Identify and convert sales opportunities through upselling and cross‑selling to achieve monthly and quarterly sales targets.
- Manage accounts and perform accurate administration and maintenance of client records in CRM systems.
- Document all customer interactions to ensure traceability of inquiries and resolutions and to support KPI measurement.
- Escalate complex issues to the appropriate teams and provide daily feedback to the Head of Department on new issues and escalations.
- Proactively identify potential negative impacts on the customer experience (e.g., before launches, promotions or mass mailings) and propose mitigations.
- Adhere to department SLAs and KPIs and contribute to continuous‑improvement initiatives.
- Work occasional Saturdays on a rotational basis and participate in the hybrid onsite schedule (35 days onsite per quarter).
Qualifications
- Fluency in German and English (spoken and written).
- Minimum three years' proven experience in sales, client relationship management or customer service within luxury, retail or hospitality contexts.
- Demonstrated ability to identify and convert sales opportunities including upselling and cross‑selling.
- Strong written communication and editing skills with attention to tone and brand voice.
- Customer‑centric mindset: patient, empathetic and oriented to delivering a 'wow' client experience.
- Organised, able to prioritise under pressure and meet KPI/SLA targets while collaborating effectively within a team.
Skills
Experience
Minimum 3 years of relevant experience in luxury sales, client relationship management or customer service — ideally within retail, e‑commerce or hospitality call centres.
Education
Secondary education required; tertiary qualification in business, hospitality, languages or a related discipline preferred.
Workplace
The role is situated in Dublin, Dublin, Ireland.
Culture
Bulgari places strong emphasis on people, creativity and excellence, promoting transparency, empowerment and continuous learning. The working environment values entrepreneurial thinking, diversity and inclusion, and maintains formal health and safety practices (ISO 45001 certified).
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bvlgari, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «B2C Client Advisor — German», «Customer Care Specialist (German speaker)», «Client Relations Representative — German-speaking», «German-speaking Customer Support Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.