Bvlgari Customer Service Ambassador
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- Sep 1, 2026
About Bvlgari
Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.
Bulgari Shanghai seeks a Customer Service Ambassador to deliver luxury customer experiences across channels. Apply for this full-time office role today.
Role & Responsibilities
- Process and follow up on customer inquiries and requests across all channels in accordance with brand standards to ensure customer satisfaction
- Establish and maintain long-term customer relationships as an expert in Bulgari products, policies, and procedures to achieve sales objectives
- Handle and resolve customer complaints with professionalism and empathy
- Record and maintain customer case information and related data with accuracy and attention to detail
- Collaborate with colleagues internally when required to deliver seamless customer service
- Participate in process optimization initiatives and provide constructive feedback on procedure enhancements
Qualifications
- Associate degree (大专) or higher education
- Proven experience in direct customer communication and sales assistance—retail sales experience or customer service center background preferred
- Demonstrated ability to manage stress and de-escalate customer emotions effectively
- Enthusiasm for innovation and adaptability to change
- Fluency in Mandarin Chinese and English
Skills
Experience
Experience in customer-facing roles, particularly in retail sales or sales-oriented customer service environments, is preferred.
Education
Associate degree (大专) or above required.
Workplace
The role is situated in Shanghai, Shanghai, China.
Culture
Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bvlgari, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Service Ambassador», «Customer Experience Specialist», «Luxury Client Advisor», «Client Relations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.