Bvlgari CRM Specialist

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Location
Ireland
└Dublin
└Dublin
Employment
Full-Time
Seniority
Mid-Level
Posted
Mar 26, 2026

About Bvlgari

Bulgari is a global luxury maison renowned for high‑end jewellery, watches, fragrances and accessories. The brand is part of the LVMH group and operates an international retail network alongside owned boutiques and selected distribution partners. Bulgari positions craftsmanship and service excellence at the centre of its commercial and corporate identity.

Bulgari is hiring a CRM Specialist in Dublin to drive client loyalty, CRM campaigns and revenue through personalised client experiences.

Role & Responsibilities

  • Design and execute tailored CRM strategies and campaigns to deepen client engagement, retention and lifetime value.
  • Collect, curate and analyse client data to create precise segments and personalise communications and service touchpoints.
  • Manage end‑to‑end CRM campaigns in collaboration with sales, marketing and client service teams, ensuring brand consistency and high conversion.
  • Act as CRM system steward: configure fields/workflows, maintain data quality, provide user training and drive adoption across stakeholder teams.
  • Identify high‑value sales opportunities from CRM insights and partner with retail teams to convert them through bespoke client propositions.
  • Monitor KPIs (client satisfaction, retention, campaign performance, revenue contribution) and translate results into actionable recommendations.
  • Serve as an elite client concierge for escalated enquiries and ensure rapid, discreet resolution in coordination with cross‑functional teams.

Qualifications

  • Strong mastery of CRM principles and best practices, with demonstrable experience implementing CRM‑driven campaigns.
  • Advanced data literacy with the ability to translate analytics into personalised client actions and commercial outcomes.
  • Exceptional written and verbal communication skills tailored to a discerning luxury clientele.
  • Proven project management capability to plan, execute and measure multi‑touch CRM initiatives.
  • Discreet, solution‑oriented approach to client service and issue resolution.

Skills

Salesforce Microsoft Dynamics 365 Excel Power BI SQL

Experience

Minimum 3 years' experience in CRM, clienteling, database marketing or a related role, preferably within luxury retail or premium goods.

Education

Bachelor's degree in Business, Marketing, Data Analytics or a related field, or equivalent professional experience.

Workplace

This position is based in Dublin, Dublin, Ireland.

Culture

Bulgari emphasises excellence, creativity and an entrepreneurial spirit, with a strong commitment to diversity and inclusion. The Dublin organisation promotes transparency, continuous learning and employee empowerment, and adheres to recognised health and safety standards (ISO 45001).

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bvlgari, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Relationship Manager», «Client Experience Manager», «CRM Analyst», «CRM & Loyalty Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.