Bvlgari CRM Data Analyst
- Employment
- Contract
- Seniority
- Junior
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- Aug 18, 2026
About Bvlgari
Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.
Bulgari seeks a CRM Data Analyst in Shanghai to support Greater China omnichannel operations with reporting, data management, and client communications.
Role & Responsibilities
- Develop and deliver monthly/weekly CRM reports and ad hoc client insights data analysis
- Support Power BI dashboard development in collaboration with the IT team
- Manage client data requests including reassignments, portfolio changes, and combined account requests
- Execute O2O communication operations on SFOA and WeCom platforms according to monthly communication calendar
- Coordinate with store teams to gather necessary assets and materials for content creation
- Process ad hoc client lists and data/report requests from retail and cross-functional teams
- Coordinate vendor contract processing and payment tracking
- Support budget planning, management, and reporting for relevant projects and activities
Qualifications
- Degree from a business school, Master's program, or Bachelor's degree
- Fluent in English and Mandarin Chinese
- 1–2 years of previous experience in CRM or related functions
- Proficiency in SQL
- Strong Excel and PowerPoint skills
- Bilingual presentation capability in English and Chinese
- Database management experience (preferred)
- Power BI experience (preferred)
- Data analysis background (preferred)
Skills
Experience
1–2 years of CRM experience or equivalent exposure to customer relationship management, database management, and data analytics in a retail or luxury environment
Education
Bachelor's degree from a business school or equivalent Master's program
Workplace
This position is based in Shanghai, Shanghai, China.
Culture
Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bvlgari, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «CRM Analyst», «Data Analytics Specialist», «Client Data Manager», «CRM Reporting Analyst», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.