Bvlgari CRM Assistant Manager
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Join Bulgari in Shanghai as a CRM Assistant Manager. Leverage expertise in CRM and digital experience to enhance client engagement in the luxury sector.
Overview
Bulgari, a prestigious name in the luxury sector, is renowned for its exquisite craftsmanship and innovative designs in watches and jewelry. As part of the esteemed LVMH conglomerate, Bulgari offers unparalleled opportunities for professional growth within a global network of luxury brands. The company is committed to excellence and innovation, providing a dynamic and inspiring environment for its employees.
Role & Responsibilities
- Lead the operation, management, and enhancement of Bulgari's WeCom Clienteling tool in the Chinese market.
- Develop and deliver comprehensive training programs for retail teams, both in-person and virtually.
- Monitor performance and support retail teams in achieving business and CRM KPIs.
- Identify opportunities to enhance the WeCom Clienteling tool for omni-channel support.
- Map and analyze the digital customer journey to identify CRM intervention points.
- Collaborate with marketing and digital teams to ensure CRM-driven content.
- Analyze SCRM engagement data to inform CRM strategies.
- Develop digital experiences to engage with new and younger generations.
- Manage the RED KOS program to engage with KOS and develop business opportunities.
- Oversee the remote sales program to ensure a smooth client experience and drive business.
Qualifications
- Graduated from a Business School with a Master's or Bachelor's degree.
- Fluent in English and Mandarin.
Skills
Experience
A minimum of 5-6 years of experience in CRM, data analysis, clienteling, social CRM, and digital experience.
Education
Master's or Bachelor's degree from a Business School.
Workplace
The successful candidate will be located in Shanghai, Shanghai, China, with easy access to Shanghai. 410 luxury roles are listed in Shanghai on Cerulean, 2 posted in the last 48 hours. Across the Shanghai region, Cerulean lists 436 open positions — 2 listed in the past two days. Cerulean currently advertises 1.770 open roles in China, including 11 added in the last 48 hours.
Benefits
Bulgari offers a comprehensive benefits package, including opportunities for professional development within the LVMH group, a dynamic work environment, and exposure to luxury industry innovations.
Culture
Bulgari fosters a culture of creativity, excellence, and collaboration. As part of the LVMH family, employees are encouraged to innovate and contribute to the brand's legacy of luxury and craftsmanship. The workplace is dynamic and inclusive, promoting growth and development at every career stage.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.