Bvlgari Client Relations & Sales Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- Sep 8, 2026
About Bvlgari
Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.
Bulgari Dublin: Client Relations & Sales Manager leading 14-person team across EU e-commerce. Permanent hybrid role.
Role & Responsibilities
- Lead and motivate a combined Customer Service and Sales team of 14 individuals, directly managing 5 reports including an Associate Manager, Quality Analyst, Trainer, and 2 Digital Client Advisors
- Set direction for customer service and sales operations, designing and implementing KPIs such as SLAs, Repeat Rate, and Conversion Rate
- Drive sales growth by formulating, implementing, and refining sales strategies to consistently exceed targets
- Utilize advanced data analytics to uncover market trends, identify opportunities for upselling and cross-selling, and inform strategic decision-making
- Partner with the central CRM team to plan and execute impactful sales and customer engagement campaigns aligned with e-commerce objectives
- Oversee performance audits and direct observation to ensure adherence to service excellence and policy standards
- Assess and address training needs, collaborating with training and quality assurance leadership to enhance team capabilities in sales acumen and problem-solving
- Establish and evolve operational guidelines and procedures to optimize workflow and service standards
- Handle escalated customer inquiries and complaints, developing and enforcing customer service and sales policies
- Build and maintain strong relationships with the central team, key stakeholders, and relevant markets to ensure alignment and foster synergistic collaboration
Qualifications
- Bachelor's degree in Business Administration, Management, or a related field (or equivalent practical experience)
- Minimum 10+ years of experience in customer service and sales management with a proven track record of success
- Demonstrated expertise in data analysis, KPI management, and operational optimization
- Strong understanding of sales principles, CRM systems, and sales methodologies
- Proven ability to lead, motivate, and develop teams, including managing other team leads or specialists
- Excellent communication, interpersonal, and presentation skills
- Strong organizational skills and attention to detail
Skills
Experience
Minimum 10 years of progressive experience in customer service and sales management, ideally within luxury retail or e-commerce environments. The candidate should demonstrate a proven track record of building and leading high-performing teams, driving sales growth, optimizing customer service operations, and utilizing data analytics to inform strategic decisions.
Education
Bachelor's degree in Business Administration, Management, or a related field, or equivalent practical experience in customer service and sales management.
Workplace
This position is based in Dublin, Dublin, Ireland.
Culture
Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bvlgari, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service & Sales Director», «Client Engagement Operations Manager», «Sales & Customer Experience Lead», «E-commerce Sales Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.