Bvlgari Client Relations & Sales Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- Jul 10, 2026
About Bvlgari
Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.
Bulgari Client Relations & Sales Manager in Dublin: lead EU team, drive sales growth, manage customer service operations. Hybrid, permanent role.
Role & Responsibilities
- Lead and develop a 14-member EU Customer Service and Sales team, directly managing 5 reports including an Associate Manager, Quality Analyst, Trainer, and 2 Digital Client Advisors
- Establish direction for customer service and sales operations, ensuring efficiency and adherence to high-quality service standards
- Design, implement, and refine Key Performance Indicators (KPIs) such as SLAs, Repeat Rate, and Conversion Rate using advanced data analytics
- Develop, implement, and enforce customer service and sales policies while overseeing performance audits and direct observation
- Formulate and execute sales strategies designed to consistently exceed targets and drive new business development through upselling and cross-selling
- Partner with the central CRM team to plan and execute impactful sales and customer engagement campaigns focused on new client acquisition and customer retention
- Assess and address training needs, collaborating with training and quality assurance leadership to foster continuous learning and enhance team capabilities
- Handle escalated customer inquiries and complaints, ensuring resolution and service excellence
- Design and implement incentive programs and recognition initiatives to drive sustained sales performance
- Build and maintain strong collaborative relationships with central teams, stakeholders, and relevant markets to ensure alignment and synergistic efforts
Qualifications
- Bachelor's degree in Business Administration, Management, or related field (or equivalent practical experience)
- Minimum 10 years of experience in customer service and sales management with proven track record
- Demonstrated expertise in data analysis, KPI management, and operational optimization
- Strong understanding of sales principles, CRM systems, and sales methodologies
- Proven ability to lead, motivate, and develop teams, including managing other team leads or specialists
- Strong organizational skills and attention to detail
- Ability to thrive in fast-paced, target-driven environments
Skills
Experience
Minimum 10 years of progressive experience in customer service and sales management, with demonstrated success in leading teams, driving sales performance, implementing operational improvements, and managing customer-centric initiatives within a multichannel environment.
Education
Bachelor's degree in Business Administration, Management, or a related field, or equivalent practical experience in sales and customer service management.
Workplace
This position is based in Dublin, Dublin, Ireland.
Culture
Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bvlgari, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Team Lead», «Customer Service Manager», «E-commerce Operations Manager», «Sales Performance Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.