Bvlgari Client Relations and Sales Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- May 17, 2026
About Bvlgari
Bulgari (Bvlgari) is a leading Italian maison known for high-jewelry, watches and luxury accessories, operating globally across retail and e-commerce channels. As part of a major luxury group, the brand combines artisanal heritage with sophisticated retail and digital clienteling, offering an international, design-driven workplace focused on client excellence and craftsmanship.
Bulgari — Client Relations & Sales Manager in Dublin. Lead a 14-person customer service and sales team to drive CRM initiatives and sales growth.
Role & Responsibilities
- Lead and develop a combined Customer Service and Sales team (14 people) including 5 direct reports to deliver outstanding client service and sales performance.
- Define, implement and continuously refine KPIs and SLAs (e.g., Repeat Rate, Conversion Rate) to drive operational excellence and sales growth.
- Design and execute sales strategies, incentive programmes and CRM-driven campaigns in partnership with central CRM and e-commerce teams to acquire new clients and increase retention.
- Manage daily operations, quality monitoring and performance audits to ensure adherence to service standards and compliance with company policies.
- Use data analytics to surface market trends, identify upsell/cross-sell opportunities and inform tactical and strategic decisions.
- Handle escalated customer enquiries and complex complaints, ensuring resolution that preserves client loyalty and brand reputation.
- Partner with training and quality teams to assess capability gaps, design curricula and build team selling, communication and problem-solving skills.
- Build and maintain collaborative relationships with central teams, regional stakeholders and market partners to align priorities and drive cross-functional initiatives.
Qualifications
- Bachelor's degree in Business Administration, Management or related field — or equivalent practical experience.
- Minimum 10 years' progressive experience in customer service and sales management, preferably within luxury retail, watches or jewellery.
- Proven track record of achieving and exceeding sales targets and of leading multi-disciplinary teams.
- Demonstrated expertise in KPI development, performance management, operational optimisation and data-driven decision-making.
- Strong interpersonal, presentation and stakeholder management skills, with experience coaching and developing team leaders.
- Ability to perform effectively in a fast-paced, target-driven, omnichannel environment.
Skills
Experience
Minimum 10 years of progressive experience in customer service and sales management, with demonstrable success leading teams, managing KPIs and delivering sales growth in a luxury, retail or e‑commerce environment.
Education
Bachelor's degree in Business Administration, Management or a related discipline, or equivalent professional experience.
Workplace
This position is based in Dublin, Dublin, Ireland.
Culture
Bulgari blends Italian artisanal heritage with a modern luxury retail culture that prizes elegance, client-centricity and creativity. The workplace is international and collaborative, with high expectations for service quality, continuous learning and commercial impact.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bvlgari, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Manager», «Customer Experience & Sales Manager», «CRM and Sales Team Lead», «Sales & Service Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.