Bvlgari Client Advisor

About Bvlgari

Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.

Role & Responsibilities

• Welcome and greet all clients and prospects with warmth and professionalism, delivering extraordinary service and ensuring every interaction leaves a positive impression
• Understand client needs through active listening and consultative engagement, providing customized product advice and guiding clients through the entire sales journey from discovery to packaging
• Drive achievement of store sales targets and KPIs by identifying and maximizing sales opportunities across High Jewellery, High-End Watches, and High-End product categories
• Build and maintain strong, personalized relationships with clients to foster loyalty, repeat business, and lifetime value
• Capture, update, and leverage client data within CRM systems to enable targeted follow-ups, personalized communications, and client development initiatives
• Develop and maintain in-depth product knowledge across the Bulgari collection to provide accurate, compelling, and helpful information
• Ensure comprehensive after-sales support, including follow-ups and issue resolution, to sustain high levels of client satisfaction and loyalty
• Collaborate seamlessly with colleagues and store management to share client insights, product feedback, and sales best practices
• Maintain front-of-house presentation standards, including product displays aligned with visual merchandising guidelines and overall store cleanliness
• Comply with all sales procedures, security protocols, fiscal regulations, legal requirements, and data protection regulations governing client interactions and store operations

Qualifications

• Minimum 2 years of demonstrated experience in luxury jewellery retail
• Proven track record in high-end retail or luxury hospitality environments
• Expert-level clienteling and consultative sales skills with a demonstrable ability to build lasting client relationships
• Strong cultural alignment with luxury brand values and commitment to brand ambassadorship
• Exceptional interpersonal and communication abilities with a warm, empathetic demeanor

Skills

Experience

Minimum 3 years of professional experience in luxury retail, high-end hospitality, or clienteling-focused roles, with at least 2 years specifically in luxury jewellery sales.

Workplace

Culture

Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.