Bvlgari Client Advisor

About Bvlgari

Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.

Role & Responsibilities

• Welcome all clients and prospects with exceptional service, ensuring no customer leaves with a negative impression
• Deliver customized product advice and guide clients through the complete sales journey from initial greeting to final packaging, utilizing appropriate selling techniques
• Manage High Jewellery, High-End Watches, and High-End sales with accountability for overall performance
• Build and maintain personalized, long-term client relationships to foster loyalty and encourage repeat business
• Capture, update, and leverage client data within CRM systems to support client development, follow-ups, and personalized multi-channel communications
• Develop and maintain in-depth product knowledge to provide accurate, helpful information to clients
• Ensure after-sales services are handled seamlessly, including follow-ups and issue resolution, delivering consistently high client satisfaction
• Demonstrate passion and empathy for all clients, continuously anticipating and exceeding their future desires
• Apply all sales-related procedures and guidelines, including discounts, security, fiscal, and legal compliance
• Maintain compliance with all regulations and guidelines concerning client data protection and store operations
• Ensure the shop's front area is clean and products are displayed according to visual merchandising guidelines
• Collaborate with colleagues to share client insights, product feedback, and best practices in delivering excellence
• Contribute to the achievement of store sales targets and key performance indicators by maximizing all sales opportunities
• Comply with all workplace health and safety policies, procedures, and programs

Qualifications

• Minimum 3 years of professional experience in luxury jewellery retail
• Demonstrated expertise in clienteling and luxury sales
• Proven experience in high-end retail or luxury hospitality environments
• Strong understanding of luxury client expectations and service standards
• Proficiency with CRM systems and client management platforms

Skills

Experience

Minimum 3 years of professional experience in luxury jewellery retail, with demonstrated expertise in clienteling and sales within high-end retail or luxury hospitality settings.

Workplace

Culture

Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.