Bvlgari Client Advisor

About Bvlgari

Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.

Role & Responsibilities

• Welcome clients and prospects with exceptional service, ensuring a memorable brand experience from the moment they enter the store
• Listen to and understand client needs, providing personalized advice and introducing customers to the brand's heritage and collections
• Establish and cultivate relationships with existing clients while actively engaging new customers to drive brand loyalty
• Execute the sales process according to delivery standards, applying proven selling techniques to create a unique shopping experience
• Register client data in dedicated CRM systems and perform one-to-one CRM activities as directed, including follow-up on watch maintenance and after-sales services
• Manage after-sales service operations, taking charge of repair items, conducting client interviews, and entering data into SAP systems
• Contribute to store KPIs and service targets through proactive sales management and customer satisfaction
• Ensure compliance with all sales procedures, including discount application, security protocols, fiscal and legal requirements
• Maintain visual merchandising standards and ensure all front-of-house areas remain clean and products are displayed according to brand guidelines
• Complete online training modules and participate in professional development sessions to deepen knowledge of collections, selling techniques, brand stories, and operational systems

Qualifications

• Minimum 3 years of retail or luxury sales experience
• Fluent in Thai and English; Mandarin Chinese, Korean, Japanese, or another foreign language is advantageous
• Demonstrable knowledge of luxury business practices and selling techniques
• Strong customer focus and proactive approach to sales
• Proficiency with retail systems including Beanstore, CRM platforms, and SAP
• Excellent communication and conversation skills
• Ability to work on-site in a fast-paced retail environment

Skills

Experience

Minimum 3 years of professional experience in luxury retail or high-end sales environments, with demonstrated success in client acquisition and relationship management.

Education

Academic or professional qualifications in business, retail management, or luxury commerce are preferred; equivalent demonstrable experience in luxury retail is acceptable.

Workplace

Culture

Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.