Bvlgari Client Advisor

About Bvlgari

Bvlgari is a Roman-rooted maison renowned for high jewelry, watches and luxury accessories. Part of the LVMH group, the brand combines Italian craftsmanship and contemporary design and operates globally across boutiques, wholesale and hospitality, offering employees exposure to premium retail standards and international clientele.

Role & Responsibilities

• Drive store and service KPIs through proactive pursuit of monthly and annual sales targets.
• Manage the end-to-end sales journey according to brand standards (welcome, presentation, fitting, closing and luxury packaging) to deliver a unique purchase experience.
• Express the welcoming Italian hospitality mindset in every customer interaction.
• Listen empathetically to understand client needs and provide tailored, expert advice.
• Establish, nurture and grow relationships with existing clients while proactively prospecting and engaging new clients for Bvlgari.
• Execute all individual CRM activities as directed by the Store Manager, including CRM AFSS updates and follow-ups.
• Identify and communicate opportunities for community engagement and boutique events to increase brand awareness and client loyalty.

Qualifications

• Minimum three years' experience in luxury retail or working with high-end products.
• Proven track record in luxury sales and negotiation with measurable achievement of targets.
• Demonstrable clienteling and CRM capability, including familiarity with CRM AFSS or equivalent systems.
• High attention to detail, strong organisational skills, ability to prioritise and take personal responsibility.
• Proactive initiative and ability to work autonomously and as part of a boutique team.
• Availability to work retail hours including weekdays, weekends, evenings and public holidays.
• Ability to lift and handle items up to 11 kg (25 lbs).
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and willingness to acquire competence in store systems (Beanstore, Sales Force, SAP).
• English language skills desired; additional languages are an advantage.

Skills

Experience

At least 3 years of direct experience in a luxury retail environment or with high-end products, demonstrating consistent achievement of sales targets and strong client relationship management.

Education

High school diploma or equivalent; vocational retail training or formal education in sales/retail or luxury brand management preferred.

Workplace

Culture

Bvlgari cultivates a passionate, design-led environment rooted in Italian hospitality and craftsmanship. The brand values diversity, inclusion and social responsibility, encouraging employees from diverse cultural and linguistic backgrounds to contribute ideas and grow within an international luxury network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.