Bvlgari Client Advisor
About Bvlgari
Bvlgari, part of the LVMH Group, is a prestigious luxury brand renowned for its exquisite jewelry, watches, and accessories. As an employer, Bvlgari offers a dynamic and vibrant work environment, fostering creativity and innovation while maintaining a strong commitment to diversity and inclusion.
Join Bvlgari in Mexico City as a Client Advisor. Full-time role in luxury retail, enhancing customer experiences. Apply now!
Role & Responsibilities
- Contribute to achieving store and service KPIs through proactive engagement to meet monthly and annual sales targets.
- Manage the sales process from welcome to packaging, ensuring the application of sales techniques to provide a unique shopping experience.
- Convey the warm Italian hospitality mindset in every customer interaction.
- Listen empathetically to understand and adapt to customer needs, providing personalized advice.
- Establish and develop relationships with existing clients and engage new clients with Bvlgari.
- Execute individual CRM activities as directed by the Store Manager, including CRM AFSS.
- Communicate opportunities to management for community engagement and explore potential events to increase brand awareness and customer loyalty.
Qualifications
- Minimum 3 years of experience in a luxury retail environment or working with luxury products.
- Proactive sales and negotiation skills.
- Attention to detail, organizational skills, prioritization, and personal accountability.
- Strong sense of initiative.
- Ability to work retail hours, including weekdays, weekends, evenings, and holidays.
- Ability to lift up to 11 kilograms (25 pounds).
- Proficiency in Microsoft Office programs: Excel, Word, PowerPoint, and ability to gain experience in store operations applications (Beanstore, Sales Force, SAP).
- English proficiency desired; additional languages are an advantage.
Skills
Experience
Minimum 3 years of experience in a luxury retail environment or with luxury products.
Workplace
The successful candidate will be located in Mexico City, Ciudad de México, Mexico.
Culture
Bvlgari is celebrated for its vibrant and passionate work environment, where employees are encouraged to express their unique ideas and passions. The brand actively promotes corporate social responsibility and values diversity, ensuring a safe and open environment for all.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bvlgari, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Relations Associate», «Luxury Retail Associate», «Customer Experience Specialist», «Boutique Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.