Bvlgari Client Advisor

About Bvlgari

Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.

Role & Responsibilities

• Welcome all clients and prospects entering the store, delivering an extraordinary service experience and ensuring no customer departs with a negative impression
• Listen to and understand clients' needs, providing customized advice and introducing them to the brand's heritage and collections
• Establish and develop relationships with existing clients while engaging new customers to build brand loyalty
• Manage the complete sales process in accordance with delivery standards, from welcome to packaging, applying proven selling techniques
• Contribute to the achievement of store and service key performance indicators and sales targets
• Register client data in the dedicated CRM system for future contact, personalized engagement, and client development
• Execute one-to-one CRM activities as directed by the Store Manager, including after-sales follow-up activities such as watch maintenance
• Apply all sales-related procedures and guidelines regarding discounts, security, fiscal, and legal compliance
• Ensure front-of-store areas are clean and products are displayed according to visual merchandising guidelines
• Manage after-sales service front office activities, including intake of items for repair, customer interviews, data entry in SAP, and proactive coordination of estimates, lead times, returns, and invoicing
• Complete online training modules and participate in defined training sessions to develop product knowledge, selling techniques, brand storytelling, security protocols, and system proficiency

Qualifications

• Fluent in Tagalog and English
• Minimum 3 years of experience in luxury retail or sales
• Strong knowledge of luxury business practices and selling techniques
• Excellent conversation and interpersonal skills
• Demonstrated customer focus and proactive selling approach
• Proficiency in store operation applications including Beanstore, CRM, and SAP
• Familiarity with CRM techniques and tools
• Ability to negotiate and manage client expectations
• Strong business awareness and commercial acumen
• Ability to take initiative and work independently as well as collaboratively

Skills

Experience

Minimum 3 years of professional experience in luxury retail, sales advisory, or related customer-facing roles in the watches, jewelry, or premium goods sector.

Education

Academic or professional qualifications in business, hospitality, retail management, or a related field are preferred but not required if equivalent experience is demonstrated.

Workplace

Culture

Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.