Bvlgari Client Advisor
About Bvlgari
Bulgari is a global maison renowned for high‑jewellery, watches and luxury accessories. As part of the LVMH group, the brand combines Italian craftsmanship and creative savoir‑faire with the resources of a leading luxury conglomerate, offering structured learning paths and career mobility within an international retail network.
Bulgari in Manila seeks a Client Advisor to deliver luxury sales and after‑sales service in its Watches & Jewellery boutique.
Role & Responsibilities
- Act as a brand ambassador: welcome clients, listen to needs, provide personalised advice and introduce customers to the Brand.
- Manage the full sales journey—from welcome to packaging—applying prescribed selling techniques to maximise conversion and basket value.
- Develop and nurture relationships with existing clients and proactively engage new prospects to expand the client base.
- Enter and maintain accurate client records in the CRM system; execute targeted 1:1 CRM activities and follow‑ups as directed by the Store Manager.
- Handle front‑office after‑sales activities: accept items for repair, perform initial interviews, enter data into SAP, coordinate estimates, lead‑time updates and returns to ensure customer satisfaction.
- Apply store procedures and compliance rules (discounts, security, fiscal and legal guidelines) consistently.
- Maintain boutique presentation and front‑of‑house standards in accordance with Visual Merchandising guidelines.
- Complete assigned online training modules and participate in in‑store training to broaden product, sales and systems knowledge.
Qualifications
- Minimum of 3 years' experience in luxury retail, preferably within watches & jewellery.
- Fluent in Tagalog and English; proficiency in Chinese (zh), Korean (ko) or Japanese (ja) is an advantage.
- Demonstrable clienteling skills and a track record of meeting or exceeding sales KPIs.
- Strong communication, negotiation and commercial awareness.
- Familiarity with luxury store operations, CRM processes and after‑sales service workflows.
Skills
Experience
At least 3 years' hands‑on experience in luxury retail sales with proven performance in client acquisition, CRM execution and after‑sales handling; experience in watches & jewellery is preferred.
Education
High school diploma required; tertiary qualification in business, retail, hospitality or a related discipline preferred.
Workplace
This position is based in Manila, National Capital Region, Philippines.
Culture
Bulgari boutiques prioritise refined client hospitality, exacting standards of product presentation and continuous professional development. The environment is client‑centric and performance‑oriented, with structured training and opportunities to progress within an international luxury network under the LVMH umbrella.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bvlgari, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Sales Consultant», «Client Relations Advisor», «Boutique Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.