Bvlgari Client Advisor

About Bvlgari

Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.

Role & Responsibilities

• Welcome clients and guide them according to their needs, whether browsing, purchasing or seeking after-sales support.
• Anticipate client needs and preferences, offer tailored solutions and exceed expectations across in-store, remote-sales, e-commerce and click-and-collect touchpoints.
• Master Bulgari product knowledge and client services, develop a 360-degree view of the Maison’s activities, and coordinate with cross-functional teams to resolve client requests promptly.
• Achieve or exceed individual and team sales objectives, maximize sales opportunities through upselling, cross-selling and collaboration with colleagues, and complete sales across all touchpoints.
• Develop lasting client relationships, encourage repeat purchases and expand the potential client base through networking.
• Manage a client portfolio; maintain accurate, current client records in the dedicated system and ensure appropriate contact frequency and consistent communication across channels.
• Use digital clienteling tools, including private-appointment follow-up, stock inventory, wishlists, personalized catalogues and pre-order proposals, to optimize clienteling activities.
• Support store operations and administration, including data entry, product receiving, daily closures, stock counts and AFSS processing.
• Manage stock tools and processes, including reservations and transfers.

Qualifications

• At least 5 years of experience in a similar position; 5 to 10 years is stated, ideally in a high-end luxury boutique.
• Passion for jewelry, watches and accessories, with excellent selling skills.
• Strong networking skills and the ability to build genuine relationships with clients and the team.
• Proficiency with Microsoft Office and strong knowledge of SAP.
• Fluent French and English; Italian is a plus, and other languages are an advantage.
• Client-focused team player with a sales-driven approach, excellent communication skills, flexibility, rigor and strong organizational skills, including when multitasking.
• Able to discover clients’ needs and guide them with passion across the brand, maintain effective customer relationships and contribute to a positive, harmonious work environment.

Skills

Experience

At least 5 years; 5 to 10 years is stated, ideally in a high-end luxury boutique.

Benefits

Comprehensive onboarding; a supportive, dynamic and collaborative workplace culture; a multicultural international environment; an attractive LPP pension scheme; employer contributions to health insurance premiums and meal expenses; and access to technical, interpersonal and leadership training programs.

Culture

Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.