Bvlgari Client Advisor

About Bvlgari

Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.

Role & Responsibilities

• Welcome and guide clients entering the store, understanding their needs and preferences to offer tailored luxury solutions that exceed expectations
• Master comprehensive product knowledge of Bulgari's jewelry, watches, and accessories collections, and maintain expertise across all client service offerings
• Consistently achieve or exceed individual and team sales targets through strategic upselling, cross-selling, and seamless transactions across all sales channels
• Develop and maintain long-lasting client relationships, creating a loyal client base and cultivating new prospects through authentic networking
• Manage client portfolio with precision, maintaining accurate records and qualitative follow-up in dedicated CRM systems
• Execute personalized client communications across multiple channels—phone, email, messaging—with relevant, tailored outreach and private appointment coordination
• Leverage digital tools and platforms to enhance client engagement both inside and outside the store, including stock inventory systems, wishlists, personalized catalogues, and pre-order proposals
• Contribute to daily store operations, including back-office data entry, product receiving, stock counts, AFSS processing, and stock transfer management

Qualifications

• Minimum 5–10 years of professional experience in luxury retail, ideally in a high-end jewelry or watches boutique
• Demonstrated excellence in selling skills and client relationship management
• Exceptional networking ability with a proven track record of building authentic, long-term client relationships
• Fluent in French and English; Italian is strongly preferred, and multilingual capabilities are a distinct advantage
• Proficiency with Microsoft Office suite and strong working knowledge of SAP systems
• Client-focused mindset combined with team player mentality and collaborative approach

Skills

Experience

Minimum 5 to 10 years of professional experience in a similar luxury retail position, ideally within a high-end jewelry or watches boutique. Proven expertise in client advisory roles, with a demonstrated ability to consistently achieve sales targets and cultivate long-term client loyalty.

Education

Not specified; secondary education and customer service or retail certification is typically expected in luxury retail roles at this level.

Workplace

Benefits

Comprehensive onboarding program with team integration and immersion in company culture; supportive, dynamic, and collaborative workplace environment; multicultural and international work setting; attractive pension scheme (LPP) with employer contributions to health insurance premiums and meal expenses; access to extensive training programs covering technical, interpersonal, and leadership development.

Culture

Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.