Bvlgari Client Advisor

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Location
CancunQuintana RooMexico
Employment
Full-Time
Seniority
Mid-Level
Posted
Mar 22, 2026

About Bvlgari

Bulgari (Bvlgari) is an Italian maison renowned for high-jewellery, watches and luxury accessories. As part of the LVMH Group, Bulgari combines Roman heritage and contemporary design with a global retail footprint, offering employees exposure to craftsmanship-driven product, elevated client service standards and international career pathways.

Bulgari seeks a Client Advisor in Cancun, Mexico to deliver exceptional luxury client experiences at the La Isla boutique.

Role & Responsibilities

  • Achieve store and service KPIs by proactively contributing to monthly and annual sales targets.
  • Execute the full sales process to brand standards (welcome, advisory, closing and packaging) to deliver a distinctive luxury purchase experience.
  • Convey warm Italian hospitality in every client interaction and provide personalised styling and product advice.
  • Develop and maintain long-term relationships with existing clients while actively prospecting and engaging new clientele.
  • Perform one-to-one CRM activities, including CRM AFSS, following Store Manager guidance to maximise client retention and lifetime value.
  • Communicate with store management about local community engagement and opportunities to host events that elevate brand awareness and customer loyalty.

Qualifications

  • Minimum three years’ experience in luxury retail or direct experience selling luxury products.
  • Conversational English is required; additional languages are advantageous.
  • Proven sales and negotiation capabilities with a proactive, results-driven mindset.
  • Flexible availability to work retail hours, including weekdays, weekends, evenings and public holidays.
  • Physical ability to lift up to 11 kilograms (25 pounds).
  • Proficient in Microsoft Office (Excel, Word, PowerPoint) and willing to train on store systems and CRM platforms (Beanstore, Sales Force, SAP).
  • Strong organisational skills, attention to detail and personal accountability.

Skills

Excel Word PowerPoint Beanstore Sales Force SAP CRM AFSS Clienteling Sales techniques Negotiation Customer service

Experience

At least three years of progressive experience in a luxury retail environment or in roles involving direct sales of luxury goods, with a demonstrated track record of meeting sales targets and delivering high-touch client service.

Education

High school diploma or equivalent required; tertiary studies in fashion, business or luxury retail management preferred but not mandatory.

Workplace

This position is based in Cancun, Quintana Roo, Mexico.

Culture

Bulgari fosters a passionate, craftsmanship-led culture that emphasises authentic hospitality and elevated client service. The brand values diversity and inclusiveness, encouraging employees from varied cultural and linguistic backgrounds and supporting community engagement and corporate social responsibility initiatives.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bvlgari, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Boutique Sales Consultant», «Luxury Client Advisor», «Retail Client Relations Advisor», «Boutique Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.