Bvlgari Client Advisor

About Bvlgari

Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.

Role & Responsibilities

• Welcome and engage all clients and prospects entering the store, delivering an extraordinary service experience regardless of their intent
• Assess client needs and provide personalized product guidance, managing the complete sales journey from initial consultation through to final packaging
• Drive sales performance for high jewellery, high-end watches, and premium watch collections, contributing to store targets and key performance indicators
• Build and maintain strong, personalized client relationships to foster loyalty and encourage repeat business
• Capture and manage client data within CRM systems, utilizing insights to support follow-ups and deliver tailored communications across multiple channels
• Develop and sustain in-depth product knowledge to provide accurate, compelling information and expert advice
• Ensure seamless after-sales service and issue resolution, demonstrating empathy and anticipating client needs to exceed expectations
• Uphold all sales procedures, compliance regulations, and security protocols related to transactions, client data, and store operations
• Maintain visual merchandising standards and ensure the front-of-store environment is immaculate and product displays align with brand guidelines
• Collaborate with colleagues to share client insights, product feedback, and best practices within a dynamic, unified team

Qualifications

• Minimum 3 years of professional experience in luxury jewellery retail or high-end retail environments
• Proven expertise in clienteling and sophisticated sales techniques within luxury or hospitality sectors
• Exceptional ability to build and nurture client relationships with warmth, empathy, and genuine engagement
• Demonstrated competency in CRM systems and client data management
• Strong product knowledge capabilities with the ability to master complex luxury collections rapidly

Skills

Experience

Minimum 3 years of professional experience in luxury jewellery retail, high-end retail, or luxury hospitality environments. Proven track record of delivering exceptional client experiences whilst achieving sales targets in a sophisticated retail setting.

Education

Secondary education minimum; further training in luxury retail, customer service, or hospitality is advantageous but not essential.

Workplace

Culture

Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.