Bvlgari Client Advisor

About Bvlgari

Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.

Role & Responsibilities

• Develop and maintain strong, personalized relationships with clients to foster loyalty and repeat business; utilize client information, preferences, and purchasing history to tailor recommendations and enhance the shopping experience
• Proactively engage with clients through in-store visits, phone calls, and digital platforms to drive client acquisition and retention
• Maintain comprehensive knowledge of the store's product offerings, retail environment, competitive landscape, and brand storytelling
• Deliver expert guidance and assistance during client shopping experiences, ensuring needs and expectations are consistently met
• Achieve sales targets and contribute actively to store KPIs through effective selling techniques and upselling/cross-selling opportunities
• Regularly input and update customer information in the CRM system to track interactions, preferences, and purchase history, enabling personalized engagement and identification of new revenue opportunities
• Create desire for the brand through exceptional storytelling about Bulgari's heritage and savoir-faire, following the Maison's selling ceremony
• Ensure aftercare service excellence and resolve client issues elegantly and promptly
• Collaborate with fellow Client Advisors and store management to share client insights, product feedback, and best practices
• Contribute to maintaining a well-organized, visually appealing store environment that attracts and retains clientele
• Embody LVMH culture and serve as an ambassador of organizational values
• Apply all compliance regulations and guidelines from headquarters concerning client data management and store operations

Qualifications

• Minimum 5 years of luxury retail or client-facing experience in a luxury brand environment
• Knowledge of luxury business practices and heritage brand storytelling
• Proficiency in CRM techniques, tools, and systems
• Strong understanding of store procedures, processes, and retail operations
• Demonstrated ability to develop and maintain client relationships
• Proven sales track record and achievement of targets in a luxury context

Skills

Experience

Minimum 5 years of proven experience in luxury retail, client advisory, or related customer-facing roles within a prestige or luxury brand environment. Demonstrated success in building and maintaining high-value client relationships, achieving sales objectives, and driving repeat business through consultative selling approaches.

Education

Academic qualification in business, commerce, hospitality, or a related discipline is desirable; formal luxury retail training or recognized retail management certification is advantageous.

Workplace

Culture

Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.