Bvlgari Client Advisor

Location
Employment Full-Time
Seniority Senior
Posted Mar 30, 2026
Apply ⟼

Bulgari in Bangkok seeks a Client Advisor to deliver personalised luxury service, manage CRM and achieve retail KPIs. Full-time, on-site role.

Overview

Bulgari is a Roman maison renowned for high jewellery, watches and luxury accessories, operating within the Watches & Jewellery business group of LVMH. As part of the LVMH family, the brand combines artisanal savoir-faire with global retail sophistication and places strong emphasis on client experience, craftsmanship and heritage-led storytelling.

Role & Responsibilities

  • Build and maintain long-term, personalised relationships with clients to drive loyalty, repeat business and lifetime value.
  • Use client data (preferences, purchase history) and CRM tools to tailor recommendations, schedule follow-ups and identify sales opportunities.
  • Deliver expert product advice and storytelling that communicates the Maison’s heritage and technical savoir‑faire throughout the selling ceremony.
  • Achieve individual and store sales targets, contribute to store KPIs and actively cross-sell and upsell complementary products and services.
  • Provide exemplary aftercare, manage client enquiries and ensure issues are resolved with discretion and brand-appropriate service.
  • Collaborate with store colleagues and management to share client insights, contribute to store presentation standards and support operational tasks.
  • Ensure full compliance with HQ guidelines on data protection, client information management and store procedures.

Qualifications

  • Fluent in Thai and English; additional fluency in Chinese, Korean or Japanese is a strong advantage.
  • Minimum five years of client-facing experience in luxury retail, jewellery or high-end watches.
  • Demonstrable expertise in luxury selling techniques, clienteling and CRM-driven relationship management.
  • Proficiency with store operations and CRM systems; familiarity with data-entry best practices and retail applications.
  • Strong interpersonal skills, empathy, adaptability and a proven ability to create memorable client experiences.

Skills

Customer Relationship Development Selling Techniques Product Knowledge Priority Management Business Development Data Analysis Negotiation Retail Management Store Operations Foreign Language Clienteling CRM Systems Cross-selling and Upselling Sales Analysis CRM techniques and tools Store operation applications Conversation Capability Store procedures and process

Experience

At least 5 years of progressive, client-facing experience in luxury retail or jewellery/watches, with a proven track record of meeting sales targets and managing high-value client relationships.

Education

Secondary education required; tertiary or vocational qualification in retail, luxury management, hospitality or a related discipline is preferred.

Workplace

The successful candidate will be located in Bangkok, Bangkok, Thailand. 65 luxury roles are listed in Bangkok on Cerulean. Cerulean currently advertises 72 open roles in Thailand.

Culture

Bulgari fosters a prestige retail environment where craftsmanship, refined storytelling and client intimacy are paramount. As part of LVMH, the Maison promotes high professional standards, collaborative teamwork and a client-obsessed approach across its boutiques.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.