Bvlgari Client Advisor and Sales Support

About Bvlgari

Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.

Role & Responsibilities

• Welcome all clients and prospects entering the boutique, whether browsing, purchasing, seeking after-sales service or making a complaint, and provide an exceptional experience and service.
• Listen to clients’ needs, provide tailored advice and introduce them to the brand.
• Build relationships with existing clients and engage new customers with the brand.
• Manage the sales process from welcome through packaging, applying selling techniques that create a distinctive shopping experience.
• Contribute to the achievement of store and service KPIs.
• Record client data in the designated system for future contact, personalized CRM actions and client development.
• Carry out all one-to-one CRM activities.
• Follow all sales-related procedures and guidelines.
• Keep the boutique’s front area clean and ensure products are displayed in line with visual merchandising guidelines.
• Handle customer-facing after-sales activities, including receiving items for repair, conducting a brief interview and entering information in SAP; serve as a proactive point of contact for estimate approval, lead-time updates, returns and invoicing of repaired products, while pursuing and restoring customer satisfaction.
• Complete online training modules and attend designated training sessions to develop knowledge across different topics.

Qualifications

• At least 3 years of sales experience, with 3–4 years stated as the ideal, at Bulgari or in a similar role for a luxury or fashion brand.
• Experience with marketing and customer relationship management techniques is ideal.
• Written and spoken English proficiency is essential.
• Strong customer service and negotiation skills.
• Integrity and respect in supporting operational effectiveness.
• Strong business awareness.
• Ability to network with prospective clients outside the boutique to develop a client base.
• Knowledge of Bulgari products, selling skills and store procedures is an advantage.
• Committed, organized, conscientious and driven team player.

Skills

Experience

At least 3 years; ideally 3–4 years of sales experience at Bulgari or in a similar role within a luxury or fashion brand.

Culture

Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.