Bvlgari Client Advisor and Sales Support
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Oct 8, 2026
About Bvlgari
Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.
Bvlgari is seeking a Client Advisor and Sales Support professional for its Dubai Mall team on a permanent, full-time basis. The role combines luxury sales, client development and CRM with customer-facing after-sales support, including repair intake and service follow-up.
Role & Responsibilities
- Welcome all clients and prospects entering the store, including those browsing, making a purchase, seeking after-sales service or raising a complaint, and deliver exceptional service.
- Listen to clients’ needs, offer tailored advice and introduce them to the brand.
- Build relationships with existing clients and engage new customers with the brand.
- Manage the sales process from welcome through packaging, applying selling techniques that create a distinctive shopping experience.
- Contribute to store and service KPI achievement.
- Register client data in the dedicated system to support future contact, personalised CRM actions and client development.
- Carry out one-to-one CRM activities.
- Follow all sales-related procedures and guidelines.
- Keep the shop’s front area clean and ensure products are displayed in accordance with visual merchandising guidelines.
- Handle customer-facing after-sales activities, including accepting items for repair, conducting a brief interview and entering details in SAP; act as a point of contact for estimate approvals, lead-time updates, returns and invoicing, and pursue and restore customer satisfaction.
- Complete online training modules and attend designated training sessions to develop product and other knowledge.
- Provide an inspirational, luxurious shopping experience, maximise sales opportunities, support colleagues in the efficient running of the boutique, demonstrate excellent product knowledge and contribute to store targets.
Qualifications
- At least 5 years of sales experience in jewellery or a similar role within a luxury or fashion brand.
- Experience with marketing and customer relationship management techniques.
- Proficiency in written and spoken English.
- Strong customer service and negotiation skills.
- Integrity and respect, with a focus on operational effectiveness.
- Strong business awareness and the ability to network with prospective clients outside the store to build a client base.
- Knowledge of Bvlgari products, selling skills and store procedures is an advantage.
- Committed, organised team player; conscientious and driven.
Skills
Experience
At least 5 years of sales experience in jewellery or a similar role within a luxury or fashion brand.
Workplace
The role is situated in Dubai, Dubai, UAE.
Culture
Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bvlgari, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Luxury Sales Associate», «Retail Client Consultant», «Sales and Client Services Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.