Bvlgari Client Advisor & Sales Support
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Sep 30, 2026
About Bvlgari
Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.
Bulgari, the prestigious Roman high jeweler, seeks a Client Advisor & Sales Support professional to deliver an inspirational luxury shopping experience at its Doha boutique. The successful candidate will maximize sales opportunities, manage the complete sales process from welcome to packaging, and develop meaningful client relationships through personalized service and expert product knowledge. This role encompasses sales execution, CRM engagement, after-sales client support, and boutique operations, with the objective of consistently achieving store KPIs and delivering exceptional customer satisfaction.
Role & Responsibilities
- Welcome clients and prospects with extraordinary service, addressing browsing, purchase, after-sales, and complaint inquiries
- Listen attentively to client needs and provide customized advice tailored to individual preferences and requirements
- Establish and nurture relationships with existing clients while engaging new customers and introducing them to the Bulgari brand heritage
- Execute the complete sales process according to delivery standards, applying proven selling techniques to ensure a unique shopping experience
- Contribute meaningfully to store and service KPIs achievement through consistent performance
- Register and manage client data in designated CRM systems, performing one-to-one CRM activities to support personalized engagement
- Apply all sales-related procedures and guidelines to maintain operational consistency
- Maintain front-of-house aesthetics, ensuring all retail areas remain clean and products are displayed according to visual merchandising guidelines
- Manage after-sales service activities, including intake of items for repair, client interviews, data entry in SAP, liaison on estimates and lead times, and ensuring customer satisfaction throughout the process
- Complete online training modules and participate in scheduled training sessions to develop expertise across diverse topics
Qualifications
- Minimum 10 years of professional experience
- 3 to 4 years of demonstrated sales experience within a luxury environment
- Proficiency in English (written and verbal) is essential; Arabic language capability is a strong asset
- Strong customer service and negotiation skills
- Proven ability to work with integrity and respect in a team environment
- Experience with Marketing and Customer Relationship Management techniques
- Knowledge of Bulgari products and store procedures (preferred)
- Ability to operate SAP and CRM systems
Skills
Experience
Minimum 10 years of professional experience, including 3 to 4 years of proven sales success within a luxury retail environment. Marketing and Customer Relationship Management experience is highly valued.
Workplace
This position is based in Doha, Qatar.
Culture
Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bvlgari, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Luxury Retail Advisor», «Client Relations Associate», «Boutique Sales Consultant», «Customer Service Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.