Bvlgari Boutique Manager

About Bvlgari

Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.

Role & Responsibilities

• Maintain revenues and profitability across sales, operations, and after-sales services
• Actively participate in commercial events and develop existing and new client base while projecting a positive brand image, with emphasis on personal relationship-building with top customers
• Assess store operational needs and communicate requirements to appropriate corporate and local departments, including facilities and maintenance
• Monitor and ensure optimal product display in-store (windows, counters) in accordance with brand guidelines and standards
• Train sales and back-office staff to enhance technical and product knowledge, develop sales techniques, and improve stock management capabilities
• Efficiently manage store inventory and stock-related processes
• Enforce application of security, sales, and stock procedures and protocols
• Resolve client concerns and disputes in a professional and timely manner
• Verify alignment with discount standards and payment methods applied by sales staff and authorise exceptions as required
• Monitor sales performance metrics and provide tools to support staff in improving results
• Act as organizational liaison with local Marketing to implement CRM strategies and expand the customer base in both quality and quantity

Qualifications

• Bachelor's degree
• Fluent written and spoken English with excellent communication skills
• At least 5 years of relevant experience in retail operations and boutique management
• Extensive product knowledge of Bulgari or other luxury brands; specific knowledge of jewellery and watches is advantageous
• Team management and coaching proficiency
• Professional presentation and composure under pressure
• Ability to manage unpredictable tasks and adapt to changing circumstances
• Strong knowledge of marketing, media, and merchandising techniques
• IT literacy and proficiency with retail systems
• Strong selling skills and customer relationship management expertise

Skills

Experience

At least 5 years of relevant experience in retail operations and boutique management, preferably within the luxury goods sector. Direct experience with Bulgari or comparable luxury brands is preferred.

Education

Bachelor's degree

Workplace

Culture

Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.