Bvlgari Boutique Manager

Location
Employment Full-Time
Seniority Manager
Department Retail & Boutique Operations
Industry High Jewelry
Posted ✦ Today
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Bulgari seeks a Boutique Manager in Nanjing — full‑time role overseeing sales, team leadership, visual merchandising and CRM at the Bulgari boutique.

Overview

Bulgari is an Italian maison renowned for high‑end jewellery, watches and luxury accessories. As part of the LVMH group, the brand combines historic craftsmanship with global retail and hospitality operations, operating flagship boutiques and selective retail points worldwide.

Role & Responsibilities

  • Drive store revenue and profitability across sales, operations and after‑sales services.
  • Develop and maintain client relationships through visible local engagement and targeted CRM initiatives; focus on cultivating and retaining top customers.
  • Plan and execute commercial events and local brand activations to expand the customer base and reinforce brand image.
  • Manage and coach the sales and back‑office teams, delivering product and technical training to improve selling techniques and service standards.
  • Oversee stock management and logistics to ensure inventory accuracy and availability.
  • Ensure compliance with security, sales, discounting and payment procedures; pre‑authorize exceptions where required.
  • Maintain and deliver best‑in‑class visual merchandising and window displays according to brand guidelines.
  • Act as liaison with local marketing and corporate departments to communicate store needs and implement CRM and promotional strategies.
  • Resolve customer concerns and disputes, safeguarding customer satisfaction and brand reputation.

Qualifications

  • Bachelor's degree.
  • Fluent written and spoken English with excellent communication skills.
  • Minimum five years' experience in retail operations and boutique management.
  • Extensive product knowledge of Bulgari or comparable luxury maisons; specific experience with jewellery and watches is a strong advantage.
  • Demonstrated team management, coaching and people‑development capability.

Skills

Product knowledge: Bulgari and other luxury brands Jewelry and watch product knowledge Team Management and Coaching Stock management CRM strategies and procedures Visual merchandising (windows and in‑store displays) Sales process and security procedures Customer dispute resolution Marketing, media and merchandising techniques IT Literacy Selling Skill and Customer Relationship Management Skill

Experience

At least five years of progressive experience in retail operations and boutique management, with proven results in sales leadership, team coaching and client development; direct experience with luxury jewellery and watches preferred.

Education

Bachelor's degree

Workplace

The successful candidate will be located in Nanjing, Jiangsu, China. 52 luxury roles are listed in Nanjing on Cerulean, 2 posted in the last 48 hours. Across the Jiangsu region, Cerulean lists 145 open positions — 2 listed in the past two days. Cerulean currently advertises 1.814 open roles in China, including 24 added in the last 48 hours.

Culture

Bulgari combines Italian creativity and Roman heritage with a modern, international retail footprint. The maison prioritizes craftsmanship, elevated client service and a collaborative retail culture where commercial excellence and attention to detail are core values.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bvlgari, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Retail Boutique Manager», «Boutique Sales Manager», «Flagship Store Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.