Bvlgari B2C Customer Service Representative (Spanish & Italian)
Bulgari in Dublin seeks a B2C Customer Service Representative (Spanish & Italian). Permanent full‑time, hybrid role supporting luxury client experience.
Overview
Bulgari is an Italian maison renowned for high‑end jewellery, watches, fragrances and luxury accessories. As part of the LVMH group, Bulgari combines artisanal craftsmanship with global retail and wholesale distribution through a network of flagship stores and selective partners. The Dublin site operates a Worldwide Logistics and Supply Chain Centre supporting Bulgari's international B2C operations.
Role & Responsibilities
- Deliver premium, personalized customer service across inbound/outbound calls, live chat, email, WhatsApp and social media to B2C clients.
- Identify and convert sales opportunities through upselling and cross‑selling; meet and exceed monthly and quarterly sales targets.
- Manage client accounts and maintain accurate records in CRM systems; document all interactions to ensure traceability and follow‑up.
- Troubleshoot client enquiries, diagnose root causes, escalate complex issues appropriately and report daily on escalations to the Head of Department.
- Monitor and meet department KPIs and SLAs; contribute feedback on customer experience issues ahead of new launches, promotions and projects.
- Prepare regular reports on retailer activity and progress against targets; support administrative tasks related to account maintenance.
- Work scheduled shifts including rotational Saturdays and other days as required by business needs.
Qualifications
- Fluency in English, Spanish and Italian (spoken and written).
- Experience in sales and client relationship roles within a luxury, premium retail or e‑commerce environment.
- Customer service or contact‑centre experience delivering high‑touch service in fast‑paced, evolving settings.
- Proficiency with Salesforce, SAP and MS Suite; comfortable documenting interactions in CRM platforms.
- Exceptional verbal and written communication, strong organisation, empathy and the ability to work to KPI targets under pressure.
- Willingness to work rotational weekend shifts and participate in a hybrid working pattern (onsite days per quarter).
Skills
Experience
Some practical experience in sales and client relationship management within luxury retail, ecommerce or hospitality; prior contact‑centre or customer service exposure preferred.
Education
Secondary education required; tertiary qualification in business, hospitality, languages or communications preferred.
Workplace
The successful candidate will be located in Dublin, Dublin, Ireland. 7 luxury roles are listed in Dublin on Cerulean, 1 posted in the last 48 hours. Cerulean currently advertises 9 open roles in Ireland, including 1 added in the last 48 hours.
Culture
Bulgari cultivates a performance‑driven yet collaborative culture where creativity, diversity and continuous development are encouraged. The employer emphasises transparency, empowerment and an entrepreneurial spirit, underpinned by health, safety and ISO 45001 standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bvlgari, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «B2C Client Advisor (Spanish & Italian)», «Customer Care Specialist — B2C», «Client Relations Representative — Spanish & Italian», «Retail Customer Service Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.