Bvlgari B2C Customer Service Representative (French & Italian)
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Apr 23, 2026
About Bvlgari
Bulgari is an Italian-born maison renowned for high-jewellery, watches, fragrances and luxury accessories and is part of the LVMH group. The brand designs, crafts and distributes premium products through its network of boutiques and select retail partners worldwide. Bulgari positions craftsmanship and elevated client service at the heart of its commercial identity.
Bulgari in Dublin seeks a B2C Customer Service Representative (French & Italian) — hybrid role providing luxury client care and sales support.
Role & Responsibilities
- Deliver luxury-standard, personalised customer service across inbound and outbound channels (phone, email, live chat, WhatsApp and social media).
- Identify and convert sales opportunities through upselling and cross-selling to achieve monthly and quarterly targets.
- Manage client relationships and account records; perform daily and weekly reporting against targets and call schedules.
- Record and document all client interactions in CRM; escalate and follow up on complex issues to resolution.
- Monitor department KPIs and provide proactive feedback to Head of Department on trends, escalations and customer experience risks.
- Support test-and-learn activities for launches, promotions and mass mailings by identifying potential negative impacts on customer experience.
- Work a rotational schedule that may include Saturday shifts and other business-driven variations.
Qualifications
- Minimum three years of customer service, client relationship or sales experience in luxury retail, e‑commerce or hospitality environments.
- Proven track record in converting enquiries into sales and meeting sales KPIs and SLAs.
- Fluent spoken and written English, French and Italian.
- Excellent written communication and editorial accuracy for client-facing correspondence.
- Demonstrable patience, empathy and resilience when resolving complex client issues.
- Strong organisational skills and ability to prioritise in a fast-paced, evolving environment.
Skills
Experience
Minimum three years in customer service, client relationship management or sales within a luxury, hospitality or high‑end retail environment; experience in contact centre operations or e‑commerce customer support is advantageous.
Education
High school diploma required; bachelor's degree in business, languages, hospitality or a related discipline preferred.
Workplace
This position is based in Dublin, Dublin, Ireland.
Culture
The workplace ethos emphasises that 'People Make the Difference', fostering creativity, entrepreneurship and continuous learning. The brand promotes diversity and inclusion, operational excellence and a transparent environment where employees are empowered to own projects; health, safety and environmental standards are maintained under ISO 45001.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bvlgari, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Representative», «Customer Experience Advisor», «B2C Client Advisor», «Multilingual Customer Care Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.