- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- Oct 20, 2026
About Bvlgari
Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.
Bvlgari is hiring a B2C Customer Service Representative in Dublin for a permanent, full-time hybrid role, with 35 days onsite per quarter. The representative delivers multichannel luxury customer service, resolves client issues, develops sales and relationships, manages account records and reporting, and works towards sales and service targets; fluent English and French are required.
Role & Responsibilities
- Identify sales opportunities, including upselling and cross-selling, and generate sales leads.
- Convert business opportunities into successful sales and achieve or exceed monthly and quarterly sales targets.
- Build relationships with new clients and maintain relationships with existing customers, delivering personalised service.
- Provide luxury, friendly, professional and efficient support through inbound and outbound calls, live chat, email, online reviews, WhatsApp and social media.
- Listen attentively to clients, identify the root cause of issues and resolve them fully.
- Answer customer queries and manage accounts, including maintaining relevant account records.
- Follow department KPIs set by management; identify and escalate issues appropriately.
- Provide daily feedback to the Head of Department on new issues and escalations.
- Document customer interactions in CRM software to track inquiry types.
- Identify and challenge potential negative effects on the customer experience ahead of launches, promotions, mass mailings and improvement projects.
- Produce daily reports on current retailers according to the call schedule, and weekly progress reports against targets.
- Work Saturday shifts on a rotational basis and potentially other days, depending on business needs.
Qualifications
- Passion for customer experience.
- A proven track record in a fast-paced, continuously evolving sales and support environment.
- Strong communication skills, including exceptional writing and editing capabilities.
- A continuous-improvement mindset.
- Patience and empathy.
- Strong organisational skills and the ability to work towards agreed departmental sales, SLA and KPI targets.
- Ability to work under pressure and adapt quickly to challenging situations.
- Collaborative, team-oriented approach.
- Sales and client relationship experience with a luxury or exclusive brand; retail or e-commerce experience is a distinct advantage.
- Ability to identify sales opportunities, including upselling and cross-selling.
- Customer service experience in luxury hospitality, a call centre, contact centre, IT support or a related environment.
- Fluent English and French.
- Hybrid working, with 35 days onsite per quarter at the Dublin office.
Skills
Experience
Minimum 3 years
Workplace
The successful candidate will be located in Dublin, Dublin, Ireland.
Explore jobs in Ireland.
Benefits
A supportive environment focused on employee potential, creativity, innovation, transparency, empowerment, continuous learning and growth; equal-opportunity workplace committed to diversity and inclusion; ISO 45001-certified health, safety and environmental procedures.
Culture
Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bvlgari, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «B2C Customer Support Representative», «Customer Care Representative», «Client Services Representative», «Customer Relations Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.