Bvlgari B2B Customer Service Representative
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Supply Chain, Logistics & Inventory
- Industry
- High Jewelry
- Posted
- Sep 18, 2026
About Bvlgari
Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.
Bulgari Dublin: B2B Customer Service Representative in Worldwide Supply Chain Centre. Manage order-to-shipping processes, 3+ years required, hybrid role.
Role & Responsibilities
- Manage the end-to-end order-to-shipping process for a dedicated client portfolio, ensuring service levels and KPIs are met
- Process and monitor customer orders to maximise fulfilment and support a seamless delivery experience
- Respond to customer and internal stakeholder inquiries relating to products, stock availability, delivery dates, order status, and shipping status
- Build strong working relationships with customers and cross-functional teams including Sales, Planning, Transport, Warehouse, Compliance, and Finance
- Act with a client-centric approach, balancing customer needs with operational requirements and business priorities
- Monitor and manage issues affecting orders and deliveries, including pricing discrepancies, product availability, and miss-shipments, and ensure timely resolution or escalation
- Handle claims and reverse logistics for the assigned client portfolio
- Analyse operational data, order trends, delivery performance, and claim patterns to identify root causes and opportunities for improvement
- Support KPI tracking and reporting, and contribute to actions that improve service levels, operational efficiency, and customer satisfaction
- Take ownership of day-to-day portfolio management, anticipating risks, identifying priorities, and ensuring consistent follow-through
- Contribute to continuous improvement initiatives, including process, system, and ways-of-working enhancements
- Deliver a customer experience that reflects the quality and standards of Bulgari
Qualifications
- Minimum 3 years of experience in Order Management, Customer Service, or Logistics, ideally in a B2B or Supply Chain environment
- Strong customer service and communication skills
- Strong client-centric mindset with the ability to build effective relationships and deliver high-quality service
- Ability to analyse operational data and translate insights into practical actions
- Hands-on experience with SAP or similar ERP systems
- Proficient in Microsoft Office, particularly Excel
- Fluency in English; knowledge of additional languages, particularly Mandarin Chinese, is advantageous
- Strong attention to detail and commitment to accuracy
- Ownership mindset with the ability to proactively identify issues and follow through on solutions
- Sound judgment and practical, solution-oriented approach to problem-solving
Skills
Experience
Minimum 3 years of professional experience in order management, customer service, or logistics operations, with preference for exposure to B2B commerce or supply chain environments. Experience managing client portfolios and liaising with cross-functional teams is highly valued.
Education
Secondary education or equivalent professional qualification required; tertiary education in business, supply chain management, or logistics is advantageous.
Workplace
The successful candidate will be located in Dublin, Dublin, Ireland.
Culture
Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bvlgari, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «B2B Order Manager», «Customer Service Specialist», «Supply Chain Customer Advocate», «Client Support Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.