Bvlgari B2B Customer Care Specialist

About Bvlgari

Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.

Role & Responsibilities

• Act as a liaison between technicians and partners/store teams for assigned geographical regions
• Perform daily registration of repairs, estimate preparation, and invoicing using SAP, Excel, and extranet systems within established lead-times
• Assess daily operational priorities with administration supervisor and allocate resources accordingly
• Generate and monitor daily operational reports to track repair activity and escalate delays proactively
• Support technicians and store teams to optimize the repair process and reduce turnaround times
• Supervise and document aesthetic checks at reception and before shipping, ensuring quality standards and warranty status accuracy
• Process invoicing according to account terms for both repaired items and spare part orders
• Receive, document, and coordinate the shipment of completed repairs
• Execute ad-hoc administrative and operational tasks as assigned by supervisor

Qualifications

• Minimum 3 years of customer service, operations, or repair coordination experience
• Proficiency in Microsoft Excel and familiarity with enterprise resource planning systems
• Excellent organizational and detail-oriented work approach with ability to handle multiple priorities simultaneously
• Strong written and verbal communication skills with demonstrated ability to liaise across internal and external stakeholders
• Proven track record of delivering exceptional customer service and problem resolution
• Professional demeanor and telephone etiquette for client interactions
• Solutions-driven mindset with collaborative team orientation

Skills

Experience

Minimum 3 years of professional experience in customer care, operations, repair services coordination, or a related customer-facing role within a service-oriented or luxury goods environment.

Education

High school diploma or equivalent required; post-secondary education in business administration, customer service management, or related field is preferred.

Workplace

Culture

Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.