Bvlgari B2B Customer Care Specialist
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Wholesale, Commercial & B2B Sales
- Industry
- Fine Watches & Horology
- Posted
- Jul 27, 2026
About Bvlgari
Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.
Bulgari seeks a B2B Customer Care Specialist in New York to coordinate repairs and manage partner communications in this full-time permanent role.
Role & Responsibilities
- Act as a liaison between technicians and partners/store teams for assigned geographical regions
- Register repairs daily, prepare estimates, and process invoicing using SAP, Excel, and extranet systems within established lead times
- Assess daily operational priorities with administration supervisor and allocate resources accordingly
- Run daily operational reports to monitor repair activity, escalate delays, and communicate status to stakeholders
- Support technicians and store teams to optimize the repair process and enhance operational efficiency
- Supervise and document aesthetic checks at reception and before shipping repaired items, updating warranty status
- Fulfill invoicing according to account terms for both repaired items and spare part orders
- Receive, document, and ship repairs upon completion in accordance with quality standards
- Execute ad-hoc tasks as assigned by supervisor
Qualifications
- Minimum 3 years of customer service or repair operations experience
- Proficiency with Excel and SAP systems
- Excellent organizational and detail-oriented capabilities with ability to manage multiple concurrent tasks
- Solutions-driven mindset with collaborative team attitude
- Exceptional written, verbal, and listening communication skills
- Proven track record of delivering exceptional customer service and problem resolution
- Professional phone etiquette and ability to present a polished image via telephone communication
- Research and analytical skills for effective troubleshooting
Skills
Experience
Minimum 3 years of demonstrated experience in customer care, repair operations, or related administrative support roles, preferably within a luxury goods, automotive, or high-value service environment.
Education
High school diploma or equivalent; associate degree or certification in business administration, customer service, or related field preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bvlgari, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Coordinator», «Repair Operations Specialist», «B2B Support Administrator», «Customer Care Ambassador», «Service Liaison Officer», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.