Bvlgari Assistant Store Manager
About Bvlgari
Bulgari is an Italian maison renowned for its high‑end watches, jewellery and accessories; it operates a global network of boutiques and is part of the LVMH luxury group. As an employer, the brand emphasizes craftsmanship, elevated client service and a retail culture centered on product expertise and refined presentation.
Bulgari Beijing seeks an Assistant Store Manager to lead sales, coach staff and oversee boutique operations for Watches & Jewellery.
Role & Responsibilities
- Own a designated product category: support the sales team to achieve category and store targets, manage related inventory and stock processes.
- Deliver against a personal sales target determined by store performance and sales volume.
- Maximise every selling opportunity and support ambassadors to create memorable, bespoke client experiences.
- Manage client issues and handle escalations, including customer complaints and service recovery.
- Directly supervise store sales staff and take responsibility for team performance, KPIs and individual development.
- Support the Store Manager in delivering training and coaching (product training, role‑plays, operations and systems training) and provide timely feedback to improve sales capability.
- Act as the store lead in the Store Manager’s absence: ensure operational continuity, safety, and adherence to merchandising and visual guidelines.
- Assist with visual merchandising and store maintenance; ensure the boutique remains immaculate and always reflects the brand image.
- Perform other duties and ad hoc tasks as assigned to support store operations.
Qualifications
- Proven retail experience in luxury goods (watches, jewellery or comparable premium category).
- Demonstrated ability to achieve sales targets and to coach a sales team to improve performance.
- Strong knowledge of visual merchandising standards and basic stock/inventory processes.
- Customer service orientation with experience resolving client complaints and service issues.
- Leadership aptitude with the capacity to deputise for the Store Manager and run the boutique independently.
Skills
Experience
Typically 3+ years in retail, with at least 1 year in a supervisory or team lead role; prior experience in luxury watches or jewellery is strongly preferred.
Education
Secondary education required; tertiary qualification in business, retail management or hospitality is preferred but not mandatory.
Workplace
This position is based in Beijing, Beijing, China.
Culture
Bulgari boutiques cultivate an atmosphere of Italian elegance and meticulous attention to detail, where exceptional client service and product knowledge are paramount. Teams operate collaboratively in a luxury retail environment that values craft, presentation and personalised client relationships within the LVMH group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bvlgari, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Deputy Store Manager», «Boutique Assistant Manager», «Retail Assistant Manager», «Client Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.