Bvlgari AI Transformation Project Manager

About Bvlgari

Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.

Bvlgari is seeking an AI Transformation Project Manager for its Worldwide Omnichannel department in Rome. Reporting to the Omnichannel Data & AI Manager, the role leads and scales AI initiatives across eCommerce, Customer Service, Merchandising, CRM, and Retail, connecting business, data, IT, and markets. This is a full-time, permanent, on-site position governed by the applicable national collective bargaining agreement (CCNL) and supplementary company agreement.

Role & Responsibilities

• Lead end-to-end delivery of AI initiatives across eCommerce, Customer Service, Merchandising, CRM, and Retail, ensuring business value and successful adoption.
• Translate business opportunities and challenges into prioritized AI use cases with clear KPIs, success criteria, and measurable outcomes.
• Manage and prioritize the AI initiative portfolio within the Omnichannel Data & AI team, balancing business impact, feasibility, and organizational readiness.
• Orchestrate cross-functional teams across Business, Data Science, Analytics, and IT, as well as external partners, from ideation through scaling.
• Drive AI adoption and change management, including stakeholder engagement, communication, training, and integration into operational workflows.
• Connect global teams with local markets, supporting rollouts, gathering feedback, and enabling continuous improvement.
• Monitor AI solution performance against business KPIs, adoption metrics, and value realization targets, and drive iterative enhancements.
• Manage project governance, timelines, dependencies, risks, and delivery quality in alignment with omnichannel strategic roadmaps.
• Lead the transition from pilots and proofs of concept to scalable, repeatable AI products integrated into the omnichannel ecosystem.
• Report regularly to senior leadership on project status, adoption progress, business impact, and portfolio performance.

Qualifications

• Master’s degree in Business, Engineering, Information Systems, Data Analytics, or a related field.
• At least 5 years of experience in Project Management, Digital Transformation, Omnichannel, Data & Analytics, or technology-driven initiatives.
• At least 2 years of experience delivering AI, advanced analytics, automation, or data-driven transformation projects.
• Proven ability to lead cross-functional projects involving business, technology, data teams, and external partners in complex matrix organizations.
• Strong understanding of AI use cases, data-driven transformation, omnichannel ecosystems, and related technology platforms.
• Ability to translate business needs into AI initiatives with clear KPIs, business cases, adoption plans, and measurable outcomes.
• Experience in change management, user adoption, and international or multi-market rollouts.
• Familiarity with Agile methodologies and project management tools is a plus.
• Fluency in English; proficiency in additional languages is a plus.
• Excellent communication skills.
• Influencing and stakeholder management skills.
• Strong change leadership mindset, promoting adoption and organizational transformation.
• Strategic thinking combined with a hands-on delivery orientation.
• Excellent prioritization, problem-solving, and decision-making skills.
• Adaptability and a continuous learning mindset.

Skills

Experience

At least 5 years in Project Management, Digital Transformation, Omnichannel, Data & Analytics, or technology-driven initiatives; at least 2 years delivering AI, advanced analytics, automation, or data-driven transformation projects.

Education

Master’s degree in Business, Engineering, Information Systems, Data Analytics, or a related field.

Workplace

Compensation

The base compensation for this position is EUR 55,000 per annum.

Benefits

Participation in a bonus scheme at Bvlgari’s discretion, based on factors such as individual and/or company performance. Additional benefits may be granted under current company policies, alongside benefits provided by law.

Culture

Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.