Bvlgari AFSS Supply Chain and Customer Service Coordinator

About Bvlgari

Founded in Rome in 1884, Bvlgari is one of the world’s most distinctive luxury houses, celebrated for its bold Italian creativity, exceptional craftsmanship, and mastery of jewellery, watches, accessories, fragrances, and hospitality. As an employer, Bvlgari offers a refined, international environment where heritage and innovation meet, inviting talent to contribute to a culture of excellence, entrepreneurial spirit, and client-centric elegance. The Maison values diverse expertise, from artisanal savoir-faire to retail leadership and corporate functions, and encourages professional growth within the wider LVMH ecosystem. Working at Bvlgari means joining a Roman-born brand with a global vision and an enduring passion for beauty.

Role & Responsibilities

• Provide operational support and backup to the Supply Chain Associate Manager, including novelties management, demand planning administration, and backorders management
• Elaborate component requirements for new products and maintain forecasts and safety stock levels
• Contribute to product lifecycle management by analysing stock before disposal and making recommendations across commercial, logistics, and financial dimensions
• Track all client order issues from placement through final delivery, including pricing, repair availability, and shipment status
• Address urgent orders and delivery exceptions promptly to ensure deadlines are met and client satisfaction is guaranteed
• Manage customer service satisfaction through the Quality Feedback Management process for a defined market region
• Serve as key liaison for international after-sales inquiries from repair centers, customer services, and retail shops

Qualifications

• Bachelor's degree
• Minimum 5 years of experience in supply chain or customer service operations
• Previous experience in After-Sales Services sector
• Demonstrated proficiency with SAP or similar enterprise resource planning systems
• Strong organizational and analytical skills with excellent synthesization ability
• Proven ability to manage and follow supply chain processes in complex international environments
• Fluency in French and English; additional languages preferred

Skills

Experience

Minimum 5 years in supply chain or customer service operations, preferably within the luxury watch or after-sales services sector. The candidate must demonstrate a proven track record of managing complex international distribution networks and maintaining customer satisfaction in a dynamic, multidisciplinary environment.

Education

Bachelor's degree

Workplace

Benefits

Comprehensive onboarding program; supportive, collaborative workplace culture; modern break areas with complimentary coffee and beverages; access to B-Clubs (yoga, running, golf, music); multicultural and international environment; attractive pension scheme (LPP) with employer contributions to health insurance premiums and meal expenses; flexible working framework with remote work eligibility; free parking for cars and bicycles with electric vehicle charging stations; complimentary shuttle service from Neuchâtel train station; access to training programs spanning technical, interpersonal, and leadership development.

Culture

Bvlgari fosters a dynamic, multicultural workplace where Italian heritage, Roman creativity, and exceptional craftsmanship shape every aspect of the employee experience. The Maison encourages entrepreneurship, collaboration, and a passion for excellence, offering teams the opportunity to contribute to a bold luxury vision across jewelry, watches, fragrances, accessories, and hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.